UNPAID VOLUNTEER OPPORTUNITY

Opportunity available within the state of Pennsylvania

Hero Care Network Family Contact Card Caseworker – Military and Veteran Families

Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran. This position supports the Regional SAF department. This can be a virtual (volunteer-from-home) opportunity.

Key Responsibilities

• Ensure family information is in the case management system
• Email and phone military families to provide Red Cross preparedness information
• Provide additional support, as appropriate
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment

2 days/week; with each shift being 2-3 hours volunteer time.

Required:

• Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
• Strong interpersonal, communication and listening skills
• Able to work with diverse populations
• Willingness to comply with current public health and Red Cross policies.

Recommended/Helpful:

• Knowledge/experience with the military
• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Bi-Lingual

Development Opportunities

• Regional SAF Family Contact Lead
• MEPS coordinator
• Critical Community Service Caseworker
• Family Follow-Up Caseworker
• SAF Training
• Giving Presentations/Briefings
• Contingency Team
• Volunteer Partner
• Division Volunteer

To get started: https://volunteerconnection.redcross.org/?nd=lead&a=114837&h=193&p=1899125

Job Type: Part-time

Pay: $0.01 per year

Schedule:

• Choose your own hours
• On call

Work Location: On the road