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RESPONSIBLITIES

The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and for working with them in whatever way feasible to maintain the account. This position, though requiring extensive telephone collection - type activity, is more a sales than collections job. The Account Manager's priority is to resell the Rental Agreement and educate the customer rather than simply ca ll to collect money.

Specific Duties

Monitor successful implementation of daily contact programs : calls, texts, mail, etc.

Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer need s , expectation s or problem s . This will most often be done by phone but may require going to a customer's residence to either discuss an account or pick up the merchandise either at the customer's request or as dictated by Company Policy (in accordance with Account Management Training) .

Demonstrate diligence, urgency, impartiality and consistency regarding account management.

Contact references on all accounts that do not return calls.

Mail letters according to the mail program.

Recognize and create opportunities to renew customer agreements.

Schedule voluntary pick-ups of merchandise when the possibility of bringing a Rental Agreement current is not likely.

Handle field collections.

REQUIREMENTS

Ensur e the store meets sales targets and goals .
BENEFITS

Wage plus delivery bonuses

Paid vacation - 1 week after only 6 months!

Medical, dental, disability and life insurance with dependent option after 60 days.

401(k) with company match

Career advancement training

Employee Referral bonus

Employee discount on merchandise (purchase/rent-to-own)

Ensure the store meets sales targets and goals.

Wage plus delivery bonuses Paid vacation - 1 week after only 6 months! Medical, dental, disability and life insurance with dependent option after 60 days. 401(k) with company match Career advancement training Employee Referral bonus Employee discount on m

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Madison, IN 47250: Relocate before starting work (Required)

Work Location: In person