What are the responsibilities and job description for the Customer Service Representative position at American Signature Furniture?
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Representative is a key part within the store to meet that goal. This role has a broad range of responsibility and reports directly to Operations Manager.
Successfully Drives Business Objectives
· Maintains standards for efficient and proper communication to customers
· Develops talent through hands on teaching and coaching
· Responsible for daily support via phones for stores, customers and drivers
· Responsible for daily completion of the Product Confirmation Calls to customers
· Responsible for customer service follow up calls and surveys are completed per company standards
· Responsible for the dispatch process with the office team
· Supports the workstream of analyzing the completion rate and nonproductive to identify root cause
· Supports the workstream for all service call routes are completed and analyzed daily; regularly communicates findings
· Participates in the proper execution of Uniters Claim process (charge for delivery)
· Maintains the company standards to keep a clean, well-organized facility
· Provides insight and ideas for solutions based on customer feedback
QUALIFICATIONS
· Demonstrate ability to handle customer calls displaying excellent phone skills
· Proven track record of team player and customer service environment
· Proactive approach to identity and solve problems
· Ability to read, write and comprehend simple instructions, short correspondence and memos
· Ability to effectively communicate information in one on one and small group situations to customers/ team members
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
· High school diploma or general education (GED); or equivalent combination of school and experience
· Ability to work 20-25 hours weekly . Additional flexibility to accommodate needs of business; including evenings and weekends.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $15
