Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records by updating account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Perform data entry tasks to update customer information and order details
- Utilize sales techniques to promote products or services to customers

Qualifications:
- Bilingual proficiency in English and Spanish is preferred
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a bonus

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 35 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person