At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey – an adventure. To that purpose, we are committed to providing our customers with an easy and fun shopping experience. This Sr. IT Support Center Analyst is critical to ensuring we meet this goal.

Day to day responsibilities will include

• Provide IT support to company end users via phone, in person, or through the support of any IT delivered service.
• Demonstrates company values through behavior, support, and mentorship of fellow team members.
• Advanced IT hardware and software support.
• Solves complex computer issues. Develops best practices and strategies for undocumented technologies and/or issues.
• Ability to verify and report trends and make recommendations to improve system functionality.
• Understand and support the company game plan.
• Acts as Change Agent to support effectiveness, improvement, and development of IT business applications and processes.
• Flexible with scheduling to work the day and hours needed by the business.
• Ability to problem solve and work independently.

Requirements

• 3-5 years of remote technical support experience, preferably in a retail environment
• Windows 10/11 endpoints
• Microsoft Productivity Suite (M365)
• Thin Client Terminals
• Mac OS
• Chrome OS
• iOS devices
• Remote Troubleshooting Tools
• Understanding of the ITIL framework
• Experience with ServiceNow or similar ITSM.
• Basic TCP/IP
• IBM Series i (AS/400) Experience Preferred
• Network and Shared Printing Preferred
• Endpoint Configuration Manager Preferred

EDUCATION / CERTIFICATIONS (Not required)

• A
• Network
• Security
• Cisco Certification
• Bachelor’s Degree or equivalent experience

Why you'll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
• Comprehensive medical, dental, and vision benefits including a 401K plan
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters