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Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California.
Golden State Water has been in business for more than 90 years because we put customers first.
Accountability
The Customer Service Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position’s essential duties and responsibilities.
Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity.
Essential Duties and Responsibilities
deposits
o Sharing knowledge and mentoring newly hired staff
o Responding to calls in the quality assurance and / or escalation phone skill sets
o Completing quality audit checklists as assigned by supervisor(s)
o Communicating complex regulations, billing and rate information to customers
o May provide MWM and CC&B user support to Water Operations staff
Performs other duties as assigned
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.
Minimum Qualifications
May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day.
Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and / or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.
Qualities of a Successful Customer Service Center Associate
BENEFITS
Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow.
Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.
We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.
Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
COMPENSATION INFORMATION
The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive.
Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE : Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
Last updated : 2024-06-20
Full Time
Utilities
$44k-56k (estimate)
06/22/2024
06/26/2024
aswater.com
SAN DIMAS, CA
500 - 1,000
1929
Public
ROBERT J SPROWLS
$200M - $500M
Utilities
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