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THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA
At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power.
We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929.
Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents.
Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy.
POSITION DEFINITION :
Under the direction of the Energy Resource Manager, the Customer Service Supervisor is responsible for providing direction for all aspects of billing, customer service, public purpose programs, community engagement, public affairs and media releases, public website, metering, service connections, and rate changes.
The primary focus of this position is to provide customers with excellence in electric utility customer service.
ACCOUNTABILITY :
The incumbent is accountable for ensuring timely intervention on all customer service procedures and policies. This includes the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources.
The Supervisor is accountable for embracing new technologies, striving always to produce process improvements and to orchestrate these changes with the team in order to meet all goals and deadlines.
The Supervisor is also responsible for the supervision and oversight of several Union personnel and will therefore interact and be involved with the Union.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Competencies and Skills :
EDUCATION AND EXPERIENCE
BENEFITS
Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow.
Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.
We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.
Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
COMPENSATION INFORMATION
The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive.
Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE : Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
Last updated : 2024-05-12
Full Time
Utilities
$70k-92k (estimate)
04/25/2024
07/25/2024
aswater.com
SAN DIMAS, CA
500 - 1,000
1929
Public
ROBERT J SPROWLS
$200M - $500M
Utilities
American States Water Company is a producer and distributor of water and electricity.
The job skills required for Customer service supervisor include Customer Service, Leadership, Billing, Coaching, Written Communication, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.