Position Description: This position is responsible for providing high level desktop and end user support for the Department of State HUB building in Harrisburg which consists of approximately 300 users. This position supports the Daily operation of several bureaus within the DOS building to include AV conferences, board meeting support, users accessing the licensing registration application and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational. In addition to critical delivery center desktop support for DOS operations there may be times called upon to support the DOS users statewide.

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and some limited Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. 

In addition to all the laptop and printer deployments, the technician in this position would support Audio Video PolyCom technology and TEAMS meetings. In addition support board room meetings, which require onsite support