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Essential Responsibilities
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Qualifications/Requirements
Minimum 2 years of experience in assistive technology hardware and software.
Minimum 4 years of experience in a desktop and end user support.
Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus, building strong customer relationships.
Strong analytical skills strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
Change oriented actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365Office products
3.Excellent customer service awareness and communication skills
4.Excellent troubleshooting and problem-solving skills
5.Knowledge of hardware desktop, printer, scanner,video conference equipment
6.Knowledge of software installation, patching and troubleshooting
7.Knowledge of imaging workstations using MDT and/or SCCM
8.Ability to transport/lift boxes/equipment
9.Knowledge of VPN setup, support and install
10.Able to resolve technical issues with users over the phone
11.Knowledge of active directory users and privileges
12.Ability to think and act under pressure
Full Time
IT Outsourcing & Consulting
$58k-71k (estimate)
07/03/2024
09/02/2024
american-technology.net
CLIVE, IA
25 - 50
2008
Private
TARA JONES
$5M - $10M
IT Outsourcing & Consulting
The job skills required for IT Hardware Technician include Troubleshooting, Customer Service, Problem Solving, Installation, IT Support, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Hardware Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Hardware Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Hardware Technician positions, which can be used as a reference in future career path planning. As an IT Hardware Technician, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Hardware Technician. You can explore the career advancement for an IT Hardware Technician below and select your interested title to get hiring information.