Systems Engineer

6 months contract

Cheyenne, WY

Shifts: Monday-Friday 9-5, 100% onsite

High-Level Project details:

The new 5G network has multiple cell sites that consist of RU's (Radio Units), those RU's have 1000's server rooms that have DU's (Distributed Units). This team supports, maintains, and configures the specific DU's (which is made of us servers - Linux/VMware.

As a Cell Site has an outage (Ie. humidity issues, vandalism, extreme weather) they signal an outage to the DU's, which means customers are impacted. The Systems Engineers are responsible for meeting and exceeding KPIs and SLAs to ensure outages are fixed in priority and severity sequence.

Candidate Sell:

As part of a Wireless platform team, you will be supporting multiple critical applications by responding to high-volume incidences and providing resolutions to Tier 1 and Tier 2 tickets.

This team oversees 4 teams - VMWare (Private Cloud), KAS (Kubernetes platform), Data Ops, and Systems Operations (Shared Services) - the two focal points for this team are within VMware and Systems Operations, but there will be opportunities to dive into Kubernetes, AWS work as well. Horizontal movement for technical expertise expansion is an option! Also room for growth into an Escalation point, Lead, etc. is always top of mind for this team.

A very close-knit team, collaborative, truly a family feel -- share memes, like to work hard play, and are always there to support each other.

Must-Have Skills:

• 2-3 years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences.
• Must have experience as an engineer resolving T1, T2, and T3 tickets
• Platform Support specifically within VMware and Linux is the primary focus
• Building and administering multiple VMware products across multiple locations and data centers
• Working with VMware services and tools
• Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
• Tracking tickets within JIRA and updating completion/documentation as needed

Nice to Have Skills:

• Kubernetes and AWS

Education/Certification Requirements:

• Associate degree or equivalent

Day-to-day responsibilities:

• Help manage a high volume of incidences/tickets that directly or indirectly impact customer wireless networks. Could be managing up to 30 critical tickets in a month with over 50 less complex tickets. High volume incident management.
• Timely response to priority tickets that come through the NOC due to outages (prioritization based on severity, customer outage = Sev1)
• Support troubleshooting efforts and document the actions
• Help restore service at outage sites
• Running scripts and performing deployments based on SOP’s and MOP’s
• Perform scheduled health checks