To understand the significance of customer service at Americano and learn how to meet and exceed guest expectations. To learn the proper techniques for warmly greeting guests, managing reservations and efficiently seating guests. To master engaging with guests, accurately taking orders, and handling special requests and dietary restrictions. To understand and practice proper serving and clearing procedures, timing, pacing of meal service, and check presentation. To learn techniques for addressing guest complaints professionally, turning negative experiences into positive outcomes, and encouraging feedback.