We are looking for a Senior Systems Engineer with a Public Trust Clearance 3 years of Tier-3 Troubleshooting experience to support our Library of Congress effort. This is a remote/hybrid position

As a Senior Systems Engineer, you will: 

• Work with a team of driven, supportive, and highly skilled professionals. 
• Receive a robust benefits package that includes our Employee Stock Ownership Plan! (ESOP). 
• Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of Senior Systems Engineer: 

• Upgrade the enterprise monitoring software applications used on premise and maintain the services used for
• enterprise monitoring.
• Configure the Library’s software and services to 
• monitor hardware and software with and without the use of agents 
• monitor hardware and software via SNMP 
• collect and analyze log data
• collect and analyze NetFlow data
• interfaces such as Application Programming Interfaces APIs
• Configure the library’s software and services to perform the following
• transaction tracking within applications
• predictive analysis for hardware and software events
• automated responses to events
• Upgrade and update each of the on‐premises enterprise monitoring applications to maintain all systems to current software release including security patches
• Adhere to the vendor’s best practices and the Library’s processes and practices when planning and executing upgrades and updates 
• Implement visualizations (such as dashboards) for technical and non‐technical users in formats suited to their roles and necessary to fulfill their responsibilities. 
• Implement alerting and notifications for the IT systems and their components
• Provide Tier‐3 network operation and engineering support as identified by the Library
• Tier‐3 network support engineers’ availability is required for evenings and weekends as required for Library change Authorization Board (CAB) approved network changes
• Tier‐3 network engineering support is required for technical emergencies and onsite support
• Must deliver Tier‐3 network support engineering in case of a service disruption at the Library
• Network Edge Support ‐ Provide Tier 3 troubleshooting, technical configuration settings, documentation, security settings, and schedule for delivery

• 5 years of Systems Engineer experience.
• Three (3) years of hands‐on experience performing enterprise monitoring with the following tools: Prometheus/Grafana, Cacti, Elastic, New Relic, ServiceNow ITOM, and Cisco DNA Center.
• In addition, the engineers shall have at least three (3) years of experience providing Tier‐3 troubleshooting of network incidents, applying patches, configuring network settings, and writing technical documentation.
• Some College
• ACTIVE/CURRENT PUBLIC TRUST CLEARANCE IS REQUIRED FOR CONSIDERATION

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces

Veteran Hiring Awards

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $145k - 164K. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.