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Americas Hospitality Group (AHG) is a premier luxury service provider that offers exceptional Concierge, Valet, Security, Cleaning, and Car Wash services to high-end residential and commercial properties. With a foundation built on integrity, innovation, and discipline, we are dedicated to crafting unparalleled guest experiences and delivering industry-leading service.
At AHG, we are passionate about blending cutting-edge technology with a genuine love for the art of hospitality. Our team of highly trained professionals is committed to anticipating and exceeding the needs of our clients, ensuring that every interaction is marked by consistency, warmth, and attention to detail. We set ourselves apart by our unwavering dedication to creating truly memorable experiences for our guests.
We are a team of caring, dedicated, and detail-oriented individuals who thrive on delivering exceptional service. Our employees approach every new challenge with enthusiasm and a focus on building strong, lasting relationships with our clients and partners. Our guiding principles create an open and collaborative culture where we continuously improve and innovate to redefine the luxury hospitality industry.
Did you know that AHG started out as a luxury car wash service called Waves Amèricas back in 2015? Our founder, Oscar Onyekwum, had a vision for delivering exceptional car care, and that's how our journey began. As we grew, we realized that our passion for luxury service extended far beyond the world of automobiles, leading to the creation of Americas Hospitality Group. Today, we are excited about the future and the opportunity to keep pushing the boundaries of what's possible in the luxury service industry.
What you get to do:
Americas Hospitality Group is looking for a friendly and professional Concierge to join our Team! This is a customer service-focused role, where you will be liaising with residents providing generic receptionist duties with a focus on resident satisfaction.
Key Responsibilities:
· To meet and greet the residents, and answer inquiries by telephone, email, or callers to the front desk.
· Assist the residents, guests, and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
· To ensure that the highest levels of customer care and service are maintained at all times.
· Deal effectively with complaints, take the
· Correct action and remain courteous.
· Ensure effective security of residents and the building at all times including manning any CCTV and aiding the smooth running of car parking facilities.
· Taking appropriate action in the event of an emergency and immediately advising your manager.
· Responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
What you will bring to the team:
· Minimum of 1 year of face-to-face customer service in the hospitality industry or property management, preferably in an upscale hotel, retail, or fine dining.
· Ability to work independently in the absence of direct supervision.
· Ability to communicate clearly and concisely in both oral and written communication.
· Ability to understand and properly interpret and apply the Association's governing documents, rules, policies, and procedures.
· Ability to work cooperatively with residential management, co-workers, contractors, and a diverse group of residents, homeowners, and guests.
· Ability to interact professionally and humbly with all residents, guests, and contractors.
· Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility, and respond quickly to changing situations and business needs.
· Ability to adhere to AHG's dress code, code of conduct, and all employee policies.
· Ability to learn and proficiently operate property management software applications.
· Ability to work in a dynamic office environment with the potential for rapid changes in deadlines and priorities.
Reports to: Office Manager
Job Level: Entry
Total Rewards and Benefits
The hourly rate for this position is $15. Actual compensation may vary from the posted base hourly rate depending on the candidate’s job-related skills and experience. AHG offers Health Benefits for employees who work full-time (40 hours weekly)
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Full Time
$31k-41k (estimate)
07/14/2024
09/13/2024
americashospitalitygroup.com
<25
The job skills required for Front Desk Reception include Customer Service, Initiative, Integrity, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Reception. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Reception. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Reception positions, which can be used as a reference in future career path planning. As a Front Desk Reception, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Reception. You can explore the career advancement for a Front Desk Reception below and select your interested title to get hiring information.