Job Details
Job Location
Arizona Rehab Campus - Tucson, AZ
Description
JOB DESCRIPTION:
The Client Concierge is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested. In addition, the Client Concierge prepares weekday deposits, prepares monthly statements for mailing, assists with various clerical duties and projects as assigned, and may assist with completing appropriate paperwork for new admissions during after-hours shifts if assigned as well as maintain the Client Concierge schedule and serve as back up as needed.
JOB REQUIREMENTS:
Education:
High school graduate or equivalent required.
Experience:
Two (2) years' experience on a multi-line telephone switchboard, preferably in a health care environment and any combination of education, training, or experience in a hospital environment preferred.
Additional Requirements:
CPR Certified and renewed every 2 years. Valid Arizona Level 1 Fingerprint Clearance Card, TB and Handle with Care within 90 days of hire. May be required to work occasional overtime and flexible hours. Bilingual a plus.
KNOWLEDGE/SKILLS :

1. Knowledge of VOIP switchboard operations and paging systems
2. Knowledge of all code procedures
3. Knowledge of computers and business software
4. Knowledge of basic business office clerical functions
5. Skill in organizing and prioritizing workloads to meet deadlines
6. Skill in telephone etiquette and paging procedures
7. Effective oral and written communication with clients and co-workers
8. Ability to adhere to safety policies and procedures
9. Ability to use good judgement and to maintain confidentiality of information
10. Ability to work as a team player
11. Ability to demonstrate tact, resourcefulness, patience and dedication
12. Ability to accept direction and adhere to facility policies and procedures
13. Ability to recognize the importance of adapting to the various patient groups
14. Ability to work in a fast-paced environment
15. Ability to react calmly and effectively in emergency situations