Credit9 is seeking a Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service.

Compensation: $18.00 per hour

Work Location: 18200 Von Karman Suite 500, Irvine, CA. (On-site)Work Hours: Full-time: available to work between 6:00 am and 6:00 pm (8 hours)

About Us:

Credit9 is a sister company of Americor, a leading provider of debt relief solutions for people from diverse backgrounds. At Americor, we offer a variety of services designed to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our unwavering dedication to others sets us apart – not just as a company but as a community of employees who support each other’s personal and professional growth. This commitment has earned us recognition as a ‘Top Place to Work’ and a ‘Best Company’ in customer service.

Your Responsibilities:

• Manage a high volume of inbound and outbound calls to update our clients.
• Answer client emails/chats through our internal database.
• Follow call center scripts when handling different topics.
• Redirect clients to appropriate departments and teams when appropriate.
• Identify customer needs, clarify information, research every issue, and provide solutions.
• Keep records of all conversations in our call center database CRM in a comprehensive way.
• Assist client advocates with client enrollment processes.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Update client information through the progression of their enrollment (email, chat, or by phone).
• Assist clients with modifications to their program (Drafts, Billing, Retention, etc.).
• Maintain professional relationships with customers through ongoing excellent customer service.
• Meet or exceed call quotas both personally and as a team.

Skills and Qualifications:

• Ability to collaborate effectively within a team.
• Proficient typing skills for accurate data entry and record-keeping.
• Fundamental understanding of computer operations.
• Customer-centric attitude with patience, friendliness, and positivity.
• Practical communication skills (verbal and written).

Education and Experience:

• High School diploma or equivalent required.
• Prior customer service is preferred.

What We Offer:

• Opportunity to make a meaningful impact on the client’s financial well-being.
• Competitive compensation.
• Positive and collaborative work environment.
• Career growth and development opportunities.