Account Manager

HBI Amerilab Technologies is a growing and leading US manufacturer in the development, manufacturing, and packaging of effervescent tablets, and effervescent and non-effervescent powders in stick packs and sachets, and we are currently seeking skilled and experienced Account Manager to join our team.

The Account Manager will serve as the liaison to grow our business. It is the Account Manager’s responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for a group of new and existing customers, you will provide strong customer service and be responsible for upselling and cross selling our products and capabilities.

Your responsibilities will include:

• Act as lead contact for accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Work with other HBI businesses to cross sell to common current customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Work with internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Utilize data to gain insights, competitive advantages, and identify white space to create account plans.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create strategies to develop business opportunities at existing accounts.
• Meet regularly with other team members to discuss progress and find new ways to improve business.

Other Duties and Responsibilities:
Understand and adhere to Good Manufacturing Practices.
Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.

Qualifications:
Education / Experience / Certifications:

• A bachelor’s degree in business, sales, marketing or similar field preferred.
• Four to eight years of account management experience required.
• Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.
• An equivalent combination of education and/or experience may be considered.

Skills Required:

• Ability to multi-task and adapt to a changing and fast paced environment.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Ability to plan and manage at both the strategic and operational levels.
• Willingness to adhere to all principles of confidentiality.
• Must value operating in a collaborative work environment.
• Capable of interaction at all levels of the organization.
• Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.

At HBI Amerilab Technologies, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive pay, annual bonus, benefits package including health insurance, 401(k) matching, paid time off (PTO), opportunities for advancement, tuition reimbursement, and more.

If you are a motivated and skilled Account Manager with a passion for excellence, we encourage you to apply today and join our dynamic team at HBI Amerilab Technologies.