5 Customer Experience Specialist / Dispatcher (20830) Jobs in Jacksonville, FL
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Balfour Beatty Investments & Communities
Jacksonville, FL | Full Time
$69k-91k (estimate)
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Balfour Beatty Investments - North America
Jacksonville, FL | Full Time
$78k-102k (estimate)
3 Months Ago
Customer Experience Specialist / Dispatcher (20830)
$50k-66k (estimate)
Full Time
2 Weeks Ago
AmeriPro Health LLC is Hiring a Customer Experience Specialist / Dispatcher (20830) Near Jacksonville, FL
- Position: Customer Experience Specialist / Dispatcher
- Type: 911 communications dispatcher center
- FTE: Full-time
- City: Jacksonville
- State: Florida
- County: Duval
- Shift: Day and overnight shifts available
About AmeriPro HealthAt AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
- Critical Care
- Advanced Life Support
- Basic Life Support
- Medical transportation
- And much more
- Market leading pay rates
- Personal Time Off (graduated based upon years of service with AmeriPro)
- Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)
- 401(k) retirement plan with a company match
- Tuition assistance
- Supportive leadership
- Professional development & opportunities for advancement
- Flexible scheduling options
- Employee assistance programs (EAP)
- Flexibility
- obtain and act on information quickly and accurately in emergency situations.
- Exercise good judgment in emergency situations.
- Prioritize calls according to urgency and importance
- Remain calm and effective under heavy workloads and in emergency situations.
- Provide field units with information about orders, traffic, obstacles and requirements
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Translate information to the appropriate ambulance crew
- Operate a multi-line telephone console system
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Perform emergency medical dispatch and crisis intervention services
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
- Ask vital questions and provide pre-arrival instructions for emergency medical calls
- Receive emergency and non-emergency calls and record significant information
- Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
- Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
- Learn street locations, station locations, and geography of the areas served.
- Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).
- Learn Dispatch Department organization, policies, and operating procedures.
- Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other information
- Verify customer's insurance information.
- Must verify insurance information and eligibility
- Must input verified insurance information into system
- Some positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.
- Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.
Job QualificationsMinimum Qualifications:
- High school diploma or GED required.
- 6 months experience in customer service or other direct customer contact work required
- 6 months call center experience in a fast-paced work environment required
- Flexibility
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in
the power of diversity and inclusion; we celebrate how this diversity fuels our
innovation and allows each of us to better serve the diverse needs of our patients and
partners.
Job Summary
JOB TYPE
Full Time
SALARY
$50k-66k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/04/2024
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