Call Center Representative

AmeriSource is an BPO that develops custom business process solutions for various companies. We use creative labor initiatives to assist organizations looking to improve daily efficiencies without increasing staffing expenditures. Our services enable our clients to be more profitable and focus on their core competencies. We are looking for a Call Center Representativeto join our team. If you have call center experience and you are looking to join a fast-growing organization this position is for you.

POSITION SUMMARY:

Call Center Representativeperform all relative call center functions of handling incoming and outgoing calls, deal with account inquires, customer complaints, and assists or redirects the customer as necessary. This position requires a courteous communicator that can confidently solve problems. If this sounds like you then working for AmeriSource may be the right next step in your career.

Essential Duties and Responsibilities:

• Accepting customer calls and responding accurately and satisfactorily to their questions and concerns.
• Managing and resolving all customer complaints.
• Providing customers with the appropriate solutions.
• Ascertaining that critical issues are escalated to the supervisor or management.
• Conducting necessary research to resolve problematic queries.
• De-escalating conflict between dissatisfied customers by providing patient assistance and support.
• Managing a large volume of calls in an efficient and timely manner.
• Assisting in training new employees and familiarizing them with the company’s customer service policies.
• Attending training sessions to improve one’s knowledge and performance continuously.

Knowledge/Skills/Abilities:

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency in navigating multiple computer screens and applications
• Excellent verbal and listening skills
• High school diploma and or previous experience in the Property Management, and Data Entry

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo an extensive background check and drug screening to secure employment?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $14