2 Manager of Vendor Management Jobs in Penn Yan, NY
Amida Care is Hiring a Manager of Vendor Management Near Penn Yan, NY
We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit Amidacareny.org for more information about the Amida Care culture.
We are actively seeking a highly motivated, innovative, and experienced leader to join our team as the Manager of Vendor Management. Compensation will be commensurate with experience.
Position SummaryAs the Manager of Vendor Management, you will play a pivotal role in advancing our mission with improving our customer experience by providing a mature vendor oversight process and cadence to enhance our vendor relationships and performance.
Responsibilities
- Ensure vendors effectively meet and exceed the service levels and key performance indicators we use to ensure efficient, high-quality support interactions with our customers and other stakeholders.
- Oversee day-to-day vendor relationship and performance tracking, ensure all vendor performance issues are resolved maintain record keeping of all Vendor Oversight Committee meetings and deliverables.
- Manage vendor performance, proactively detect potential risks, and take decisive actions to ensure and maintain high performance standards.
- Own our operational KPIs and identify and report on trends early and often.
- Supports all SDOH and internal audit needs in terms of vendor data and processed.
- Use insights to identify, recommend, and formulate process improvements.
- Support new initiatives with our vendor that require strategic planning around strong operational efficiencies and effective workflows.
- Drive a balance between great customer experience and operational efficiency.
- Develop and refine escalation processes for customer issues.
- Bachelor’s Degree preferred
- Five (5) to seven (7) years working with health plan operations including, but not limited to, claims, data operations, eligibility/enrollment, member services, and provider services.
- Five (5) to seven (7) years working with vendor performance and delegated oversight and/or experience in a health care organization, preferably within a health plan.
- Knowledge of managed care and Medicaid preferable.
- Experience with workplan development and issue/risk management.
- Personal integrity and courage to escalate issues, when necessary, advocate for responsible solutions to project problems.
- Ability to work well with people from many different disciplines with varying degrees of experience, competence in clear, concise, and tactful communication with senior management, clients, peers, and staff.
- Strong organizational, analytical, problem solving, and interpersonal skills.
- Strong PC Skills; Microsoft Office (Word, Excel, PowerPoint Project, and Visio).
- Excellent written and verbal communication skills
- Excellent organizational skills including attention to detail and multi-tasking skills.
- Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of internal and external contacts.
- Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.
Job Summary
Full Time
Insurance
$114k-153k (estimate)
06/01/2024
07/25/2024
amidacareny.org
NEW YORK, NY
200 - 500
2003
DOUG WIRTH
$200M - $500M
Insurance
Related Companies
About Amida Care
Amida Care is a private, not-forprofit health plan providing coverage and coordinated care to New York City Medicaid members with chronic conditions, including HIV/AIDS and behavioral health disorders. We serve Medicaid recipients who are living with HIV/AIDS or people who are homeless or of transgender experience (regardless of HIV status). People with complex health conditions need access to providers with specialized knowledge, and Amida Care offers a wide network of top health care providers. As the largest Medicaid special needs health plan (SNP) in New York State, Amida Care has improved... health care quality and reduced costs by developing innovative care management programs. Amida Care is more than a health planwe strive to create a wellness community. Our Live Your Life program offers free monthly member events held throughout the five boroughs of New York City, where Amida Care members and their guests learn about ways to get and stay healthy physically, mentally, and spiritually. Events offer opportunities to learn about nutrition, healthy relationships, art therapy, yoga, meditation, Latin and African dance, aromatherapy, and more. A variety of member engagement activities such as town hall meetings and a Member Advisory Council encourage members to participate in and provide feedback to their health plan to ensure that their needs are being met. For more information, visit our website at: www.amidacareny.org.
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