78 Customer Service Manager Jobs in Skokie, IL
Ammeraal Beltech is Hiring a Customer Service Manager Near Skokie, IL
Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.
For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a
customer service Manager The Customer Service Manager is committed to innovation and excellence in customer service. As we continue to implement transformative technologies and strategies, we are looking for a Customer service manager who will lead our customer service team and elevate our customer experience. In this role, you will be based in Skokie.A day in the life of a Customer Service Manager can look like
- Drive Change and Continuous Improvement: Spearhead initiatives that enhance efficiency and effectiveness, aligning with our commitment to transformative change. Liaise with other staff, particularly in quality, planning, SET and sales, to ensure that customer service strategies and activities are integrated with other parts of the business and align to the overall corporate objectives.
- Customer Experience Leadership: Champion a customer-first approach in all decision-making processes. Implement strategies that drive customer satisfaction to new heights and set us apart from the competition. Create tools and training materials for customer service so onboarding is consistent and customer experience is seamless and performance is sustainable.
- Performance Management: Utilize KPIs to measure and enhance team performance. Implement regular coaching sessions to ensure continuous development and performance improvement. Provide ongoing coaching and development to ensure the team meets and exceeds their goals.
- Cultural Development: Create and nurture a feedback-rich culture. Promote open communication and collaboration across the team to foster a positive work environment.
- Career Development: Develop and implement a tiered career progression program to provide clear growth paths within the team. Design and manage incentive schemes to motivate and reward high performance.
- Technological Curiosity: Stay abreast of technological advancements that can enhance customer service delivery. Proactively explore and integrate new tools and technologies to improve team productivity and customer satisfaction.
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of management experience in a customer service environment.
- 10 years of work experience in a commercial/customer-facing role
- Proven leadership in customer service management, with a demonstrated ability to dramatically improve customer service metrics.
- Strong leadership skills with a track record of managing and transforming customer service teams.
- Experience with performance management systems and staff development.
- Technological proficiency, especially with CRM systems like Salesforce, and an openness to integrating new technologies.
- Excellent communication and interpersonal skills, with an ability to inspire a team towards achieving excellence.
- Strategic thinker with a problem-solving mindset.
- Strong leadership;
- Building relationships;
- Customer focus level;
- Commercial awareness;
- Continuous improvement /innovation;
- Planning and organizing;
- Communicates effectively
- Are accountable to others
- Have the courage to challenge the status quo
- Are honest with co-workers and customers
- Able to be innovative problem solvers
- Are engaged team members
- Add value to the Company
- Expects excellence of self and others
- Overserves top customers
- Understands, simplifies and acts to improve processes
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Other Benefits Include
- Paid training.
- Team bonuses and learning incentives.
- Medical, Dental, and Vision insurance.
- Life insurance.
- Employer-paid Short- and Long-Term Disability insurance.
- 401k with company match.
- Tuition reimbursement for Undergraduate and Graduate education.
- Paid time off.
Job Summary
Full Time
Durable Manufacturing
$93k-121k (estimate)
06/17/2024
07/11/2024
ammeraalbeltechusa.com
SKOKIE, IL
100 - 200
1950
Private
PRAKASH K IYENGAR
$50M - $200M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Coaching, Customer Satisfaction, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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