Summary

The Inside Sales Representative is responsible for managing accounts through proactive telephone contact and email to maintain and grow sales for specific accounts as well as provide technical support to customers.

The Inside Sales Representative will sell products to customers using his / her phone and analytical skills, leveraging reports and customer history to anticipate needs and understand account activity and mainly improve the quote to order conversion rate of key accounts.

He / she will work very close with the OEM & Distribution sales teams supporting different actions related to improving the business relationships with key accounts.

He / she will report to the Director of Product Line Management and be primary back up for the Customer Service Manager.

Primary Responsibilities and Duties

• Makes outbound quote follow-up calls for existing key customers by telephone and e-mail to qualify leads and sell products and services.
• Backs-up Customer Service Manager when out of office or unavailable and offers support on projects.
• Manages business matters via CRM including call schedules & quote follow-up, and product inquiries.
• Handles inbound sales lead calls to convert into sales.
• Overcomes technical and business objections of prospective customers.
• Provides product demos to qualified customers on request.
• Tracks stock levels for accounts using in coordination with the Supply Chain team.
• Estimates date of delivery to customer, based on knowledge of Company’s lead times and reported capacity constraints.
• Coordinates customer training.
• Builds and maintains customer relationships.
• Prepares reports of business transactions to track revenue.
• Enters new customer data and other sales data for current customers into CRM.
• Investigates and resolves customer problems with deliveries.
• Visits customer sites as required for business and application reviews.
• Develops action plans to grow business for assigned accounts.
• Provides updates to leadership.
• Consults with Sales on commercial and technical issues as required.
• Assists customers with accurate transactions and industry specific product information.
• Utilizes telephone sales and support skills to create interest and offer value-added products and services to customers.
• Builds and expands customer relationships and helps ensure replacement and increased business.
• Handles RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Knowledge and Skill Requirements :

Bachelor’s degree or 1-2 years of related business to business customer service experience, preferably in belting or related industry;

or combination of education and experience.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, volume for quotes and order entry.
• Ability to learn technical products and understand their applications; ideal candidate would have product knowledge in modular belts.
• Ability to apply concepts of basic algebra and geometry.
• Must also be able to analyze YoY trends through Pareto analysis.
• To perform this job successfully, an individual should have advanced knowledge of Outlook, Excel, and Salesforce. Working knowledge of QlikView and Navision a plus.
• Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
• Excellent verbal and written communication skills, comfortable utilizing proactive phone skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience in a manufacturing environment desirable.
• Compliance in price policies, discount structures and fees.
• Ability to travel when needed to customers, sales meeting and training, expected not to exceed 20%.
• Must be able to work in the US

Competencies

• Drives results and deadline driven
• Detail oriented
• Planning and organizing
• Advanced problem solving ability
• Communicates effectively
• Influence, negotiate and impact results

Key Behaviors and Tenets of 80 / 20

• Are accountable to others
• Have the courage to challenge the status quo
• Are honest with co-workers and customers
• Able to be innovative problem solvers
• Are engaged team members
• Add value to the Company
• Expects excellence of self and others
• Overserves top customers
• Understands, simplifies and acts to improve processes

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Prefer report to CS Manager but want Niels’ and Cecilia input

Last updated : 2024-05-16