Description:

The Senior Manager, Commercial Training & Development is responsible for the creation, communication and ongoing management of training content and processes to ensure high standards are consistently met. This includes areas such as Product Launch Excellence, Leadership Development, and general selling skill development (e.g., soft skills, technology and operational skills). The Senior Manager ensures that the training and development of both managers and professional sales representatives align with organizational objectives. Additionally, the Senior Manager oversees the achievement of specific training goals through a measurement plan designed to assess training effectiveness and identify any gaps. This role also supports the planning and execution of regional and national sales and training meetings, working in coordination with the Director, Commercial Training & Development, and with product-focused Sales Training Managers.

Essential Functions:

• Partner with Commercial Operations, Field Sales Management, Marketing and Market Access, identifying field sales and leadership training needs that will lead to increased launch success and ongoing performance.
• Assess field sales and leadership training and reinforcement needs relative to selling and leadership skills.
• Lead the development of Skills and Leadership Development curricula.
• Collaborate across the commercial team (Sales Training, Sales, Marketing, etc.) and lead the development and maintenance of the Field Sales Trainer program.
• Assist with the training of leaders and representatives during initial and advanced sales training programs, as well as during national sales meetings.
• Continuously measure the effectiveness of training programs, proactively recommending ongoing sustainment or enhancement tactics.

Additional Responsibilities:

• Work effectively with multi-disciplinary teams
• Identify roles of team members across the organization and effectively communicate with all members of the team
• Collaborate with others to formulate team objectives and develop consensus for best outcome
• Use teamwork skills to achieve goals, solve problems, and manage conflict
• Give and receive feedback constructively
• Be open to considering new ways of doing things and the merits of new approaches to work