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Primary Responsibilities : Handle high volume of external inbound customer and sales agent inquiries. Front desk reception duties to include greeting customers, answering phones, and processing mail.
Communicates product features and benefits and contract provision details. Ability to handle most customer interactions independently.
Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.
Qualifications : Associates, or Bachelors degree preferred, or equivalent years of related experience Minimum years of customer service and / or call center experience required Accountable, ethical, good decision-making ability Strong written and verbal communication skills required Excellent computer skills and ability to multitask
Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information : This is a full-time position Monday through Friday with a rotating Saturday. Candidates should be flexible to work any shift between am pm during the work week.
Last updated : 2024-05-29
Full Time
IT Outsourcing & Consulting
$53k-68k (estimate)
05/31/2024
06/13/2024
ampcus.com
CHANTILLY, VA
50 - 100
2010
Private
KAZHUMKIL SALIL SHANKARAN
$50M - $200M
IT Outsourcing & Consulting
Ampcus provides cloud computing, cybersecurity, digital transformation and web development services for businesses.
The job skills required for Customer service rep include Customer Service, Call Center, Verbal Communication, Customer Interaction, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.