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Human Resources Assistant
AMPCUS Paul, MN
$59k-73k (estimate)
Other | IT Outsourcing & Consulting 3 Weeks Ago
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AMPCUS is Hiring a Human Resources Assistant Near Paul, MN

Human Resources AssistantThis role is an onsite customer service position in St. Paul, MN with the potential to move to a hybrid work arrangement after the first 90 days. There is also the potential for this position to be extended beyond the initial six-month contract or converted to a full-time *** associate, dependent on performance and current business needs.
The Employee Services Unit (ESU) is a global inbound contact center that handles general HR questions for the US, Canada, United Kingdom, and Ireland. Associates will receive training on *** HR policies and practices so these can be effectively applied during customer interactions. A new associate typically spends 85% of their day taking inbound calls and 15% handling emails and other tasks. These percentages change with tenure.
Primary Job Duties & Responsibilities
  • Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.
  • Apply *** HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.
  • Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible.
  • Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved.
  • Understand and follow all *** policies and procedures.
Minimum Qualifications
  • High school degree or equivalent required.
  • Licensing or Certificates
  • Bachelor’s Degree in Human Resources or related preferred.
  • 1 year of HR or equivalent customer service experience preferred.
Job Specific Technical Skills & Competencies
  • Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills
  • Experience with Workday preferred.
  • Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
For more information please contact Priya Jagtap at (703) 574-1407 or priya.jagtap@itechsolutions.comSince 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Job Summary

JOB TYPE

Other

INDUSTRY

IT Outsourcing & Consulting

SALARY

$59k-73k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

10/16/2024

WEBSITE

ampcus.com

HEADQUARTERS

CHANTILLY, VA

SIZE

50 - 100

FOUNDED

2010

TYPE

Private

CEO

KAZHUMKIL SALIL SHANKARAN

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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