12 Unified Communications Engineer Jobs in Rancho Cucamonga, CA
AMPCUS is Hiring an Unified Communications Engineer Near Rancho Cucamonga, CA
- Under the direction of the Supervisor, the Engineer III - Unified Communications is responsible for managing and maintaining voice protocols, data, and remote telecommunication equipment which are Cisco Unified Communications Systems. This includes but is not limited to implementing, configuring, diagnosing, repairing, upgrading, voicemail, Voice over IP communications to optimize all telecommunication systems and services.
- Implement, Maintain and Support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager(PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.
- Provide support and assistance in fault isolation and performance management processes as requested
- Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise services, and to support decisions for continuous improvements
- Single point of contact for all telecom related issues and request.
- Manage SIP Trunks and VoIP Circuits.
- Troubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.
- Implement all current and future Telecom Projects.
- Ensure backups on all UC Voice systems.
- Manage all upgrades and revisions to the voice environment.
- Developing and Implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
- Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.
- Coordinate with internal IT team in efforts to provide telecommunications support.
- Install and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.
- Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.
- Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
- Any other duties as required to ensure the Health Plan operations are successful.
- Ensure the privacy and security of PHI (Protected Health Information) as outlined in client's policies and procedures relating to HIPAA compliance.
Job Summary
Contractor
IT Outsourcing & Consulting
$96k-117k (estimate)
06/12/2024
07/08/2024
ampcus.com
CHANTILLY, VA
50 - 100
2010
Private
KAZHUMKIL SALIL SHANKARAN
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About AMPCUS
Ampcus provides cloud computing, cybersecurity, digital transformation and web development services for businesses.
The following is the career advancement route for Unified Communications Engineer positions, which can be used as a reference in future career path planning. As an Unified Communications Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Unified Communications Engineer. You can explore the career advancement for an Unified Communications Engineer below and select your interested title to get hiring information.
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