Compensation Type

Highgate Hotels

Highgate Hotels and Resorts

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

Overview

The Spa Operations Manager will be responsible for all aspects relating to managing daily spa operations, ensuring guest satisfaction, meeting financial goals, and being an effective and supportive leader.

Responsibilities

• Responsible for financial and operational success of the Spa, Salon, & Retail.
• Monitor and aggressively affect revenue goals.
• Analyze customer service strengths and weaknesses and develop plans as needed.
• Effectively manage the day-to-day operations of service and staff activities.
• Develop and update department rules, regulations and policies.
• Responsibility for fiscal and budgetary management.
• Develop, coordinate and operate service programs.
• Interact with guests in a friendly, service oriented manner.
• Develop and implement short and long range goals and objectives.
• Promote sales of treatments.
• Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals.
• Ensure equipment in departments is in working order.
• Effectively communicate to staff all aspects of spa and hotel business.
• To maintain high standards of cleanliness in the Women’s and Men’s spa.
• Maintain open communication with staff including being receptive to personal feedback from staff.
• Create a positive, fun, management friendly action oriented image with staff.
• Enforcing positive praise and recognition as a means to make change.
• Timely train and provide continuing education for staff.
• Responsible for keeping staff well trained in sales techniques and treatments.
• Other duties/tasks as assigned.

Qualifications

• Preferable two years of leadership experience in a spa setting.
• Previous spa and/or hotel experience preferred.
• Three years customer service related experience required.
• Friendly, energetic, dependable and customer oriented.
• Must be very detail oriented.
• Ability to work with a variety of staff and management in a cooperative manner.
• Skills to handle multiple projects simultaneously.