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Patient Access Representative
Amtec Escondido, CA
$40k-49k (estimate)
Contractor | Business Services 2 Months Ago
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Amtec is Hiring a Patient Access Representative Near Escondido, CA

Job Title: Patient Access Representative
Location: Escondido, CA 92025
Type: Temp (13 weeks)
Salary Range: TBD
Position SummaryPerforms clerical duties to support the daily business activities of the department.
Responsible for the following: answer telephones, greeting patients and processing patients in
preparation for clinical visits.
Essential Functions
  • Applies the step-by-step AWAKEN process to consistently fulfill our patients' needs and
help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:
Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.
  • Answers telephones, routes call, takes messages and provides routine information to patients
or staff. Responds to all telephone inquiries in a timely and courteous manner.
  • Provides guidance and direction to visitors and patients. Calls for transportation as
necessary.
  • Verifies patient's demographic and personal information and enters them in the appropriate EHR program.
  • Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and Medi-Cal.
  • Schedules appointments by telephone and in person; follows up on failed and cancelled
appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates
status of text message calls into Dentrix. Contacts patients if their provider is unavailable on
any given day and documents any patient cancellations. Calls patients to backfill any open
appointment slots.
  • Covers for the Patient Service Lead when on leave and performs any task required from a Patient Services Lead.
  • Responsible to communicate equipment and office maintenance as needed.
  • Must collect patient payments, co-payments and deductibles and generate accurate receipts
for dental services rendered. Utilizes POS machine for Credit Card payment processing.
Collects all daily payments, balances against Dentrix reports, processes the needed
documentation and personally delivers fund to Lead.
  • Presents treatment plan estimate and makes financial arrangement with patient at time of
consultation based on the patient's insurance coverage. Generates financial contracts,
explains, and collects signatures from all private and sliding fee scale patients. Processes all
financial contracts and submits them to the billing department accordingly.
  • Effectively identifies patient grievances, follows established protocols to resolve or
determines escalation level and need to refer to supervisors.
  • Performs follow up on unpaid accounts during the check-in or check out process to ensure
collections report are within the organization's expectations of 95% or above.
  • Keeps abreast of all changes via web and/or by leadership with regards to changes in Medi-Cal coverage for dental service.
  • Responsible for creating a patient record for all new patients.
  • If needed, responsible for assisting patients in the filling out of registration and Medical History forms.
signed by patient.
  • Responsible for organizing new patient charts and ensures that all needed documents are
  • Responsible for sorting correspondence and referrals, etc. identify with label and scan into
document center in EHR system.
  • Maintain privacy of all patients, employee and volunteer information and access such
information only on a need-to-know basis for business purposes. Comply with all HIPAA
regulations regarding corporate integrity and security obligations.
  • Assures a signature on all reports, correspondence, referrals, etc. from the appropriate
provider before filing the chart.
  • Assists patients in completing a record release/request form as needed.
Other Responsibilities
  • Maintains an adequate inventory of forms, clerical supplies, and Xerox paper.
  • Maintains established departmental policies and procedures, objectives, quality assurance
program, safety, environmental and infection control standards.
  • Participates in educational programs and in-services meetings.
  • Attends meetings as required.
  • Attends morning or afternoon huddles as directed by Manager
  • Performs other related duties as assigned or requested.
Position QualificationsEducation: Minimum High School or equivalent.
Experience: 1 year experience in a general office setting.
Equipment Used: Multi extension telephones. Personal computer, Printers, Fax, and POS Machine.
Technical Knowledge: Knowledge of Medi-Cal, Medicare, managed care plans, third party rules and regulations and insurance agreements. Claims processing, and daily operations of dental office, OSHA regulations and safety procedures.
Skills: Bilingual (English/Spanish) preferred. Good oral and written communication. Experience with Dental Terminology, NextGen, Dentrix and Windows Office systems preferred. Typing of a minimum of 35 wpm. Dental records filing and dental terminology.
Physical Activities: Lifting of approximately 25 lbs.
Working Traits: Verbal ability for accurate and tactful explanations.
Working Condition: May be required to work some evenings and/or Saturdays.

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$40k-49k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

11/10/2024

WEBSITE

amtec-corp.com

HEADQUARTERS

DISCOVERY BAY, CA

SIZE

50 - 100

FOUNDED

1988

TYPE

Private

CEO

JUSTIN PETER CARLINO

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Representative job description and responsibilities

Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.

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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.

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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

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Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Representative jobs

Seek Out Hospitality Skills Training Opportunities.

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Ensure Clarity of Expectations.

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Listen, understand and take action.

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Patient Access Representative.

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