Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Helpdesk Analyst
5 days onsite a week
Long Term contract
Miami, FL
Position: Computer Operator II
openings: 1
Location: Location(s): Miami, Florida.
5 days onsite a week
Pay Rate: $25.32/hr to the candidate on w2

• Background Check required

Duties (Per Statement Of Work):Leidos is looking for a top notch User Support Specialist/Help Desk to provide IT and user support, in
support of one of our federal agency customers in Miami, FL.
Overtime and travel may be required as needed with proper authorization.
Individual may support any division/section within depending on the needs of the office at time of hire.
Typical Assignments Include The Following But Not Limited To:Responsible for assisting the district IT Staff in performing a variety of tasks associated with the day-to[1]day operations and administration of IT systems within the office. These duties include a wide range of
information technology support to meet the USAO information needs using network hardware and
software capabilities.
Typical Assignments Include The Following But Not Limited To:

• Assisting users with various IT related troubles
• Installing and maintaining USAO hardware and software
• Physically moving IT equipment
• Administering user accounts
• Monitoring and diagnosing IT systems.
• Actively using trouble tickets to follow issues.
• Training district users
• Tracking IT equipment

The User Support Specialist will be required to maintain the utmost level of customer service,
responsiveness, communication, and judgement.
Travel to other district offices may be required on a regular basis using government provided Vehicle
and/or via personal transportation. Travel may be 1 to 2 days per week.
The above-mentioned duties may be performed as single functions or in combination with one another.
One is expected to perform duties in relation to the contract for said position.
Basic Qualifications:

• Excellent written and oral communication skills.
• Experience providing direct end-user support for the applications being supported, including

both telephone support and on-site assistance to users. Certain applications may require
certification by the software provider.

• Must have hands-on familiarity with the network, telecommunications, and operating systems

environment of the applications being supported.

• Experience with DOJ office automation environments extremely helpful;
• Should be an expert user of the Government's word processing, spreadsheet, and email

systems.

• Pleasant telephone manner important.
• Ability to obtain a security clearance.
• Valid Driver’s license.

Preferred Qualifications:

• Experience working in a Government and/or Litigation Support environment in conjunction with

Basic Qualifications, Is Strongly Preferred.

• Prior teaching/training experience involving computer applications, preferably database,

Imaging, Or Other Automated Litigation Support Applications Strongly Preferred.

• Prior experience in automated litigation support preferred.
• Prior Help Desk experience in Information Technology.
• Undergraduate degree valued.
• Current or active clearance.