Needs Program Management

SAFe

Insurance payor/medicare medicaid background

Essential Functions:

§ Work closely with the Data Architecture, Enterprise Program Management Office, Implementation Management Office, and Business Partners, to ensure new state implementations and member integrations are delivered per scope, budget, and quality

§ Help manage how the IT New Market Implementation team and partnering teams work together to complete multi-year strategic and operational plans

§ Help manage continuous improvement initiatives within the IT implementation process, leveraging feedback, lessons learned, and best practices to optimize efficiency, effectiveness, and outcomes

§ Research, self-train, and make recommendations regarding IT portfolio management and agile best practices, and tools and techniques that would drive business value

§ Support that all IT implementation activities comply with relevant regulatory requirements, industry standards, and organizational policies, maintaining data privacy, security, and confidentiality

§ Identify potential risks and challenges associated with IT implementation initiatives and develop effective mitigation strategies to address them proactively, minimizing disruption and ensuring project success

§ Communicate regularly with executive IT and business leaders, key stakeholders, providing updates on project status, challenges, and successes. Prepare and present comprehensive reports and presentations to executive leadership and relevant stakeholders.

§ Support all activities surrounding operating budgets for implementations and ensure forecasts and timekeeping are timely and accurate, and within established budgetary guidelines

§ Drive all aspects of IT implementation projects, including planning, scheduling, budgeting, risk management, and monitoring progress against key milestones and deliverables

§ Drive the creation and adoption of workflows and automation to manage multiple implementations

§ Lead any organization change management support functions

Education and Experience:

§ Bachelor’s degree or equivalent years of relevant work experience is required

§ Master’s degree is preferred

§ Minimum of ten (10) years of IT related experience is required

§ Minimum of five (5) years leadership experience required

§ Experience in a key role within SAFe Agile, such as Product Owner or Scrum Master required

§ Experience in a key role within enterprise large scale agile framework, such as SAFe Agile, Lean, or Kanban, experience is preferred

§ Experience in driving and creating structure and workflows on programs

§ Familiarity of the healthcare payer industry and knowledge of Medicaid and Medicare is preferred

Competencies, Knowledge, and Skills:

§ Understand the overarching business model as well as the intricacies and nuances of the functional business areas

§ Work in a fast-paced environment with the ability to adapt and change priorities as the business needs change

§ Demonstrated competence in large scale implementations, IT project management, business architecture and business analysis with strong abilities in relationship management

§ Ability to make decisions and recommendations which are clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics

§ Proven ability to demonstrate attention to detail as needed to drive progress

§ Workflow management skills and process improvement

§ Excellent communication, business planning and presentation skills

§ Strong business acumen, the ability to explain technology solutions in business terms, establish rapport and persuade others

§ Superior analytical, evaluative, problem solving and decision making abilities

§ Ability to effectively interact at all organizational levels working with stakeholders and external partners

§ Proficient in Microsoft Office tools, including Project, Word, PowerPoint, Visio and Excel

• § Proficient with Azure Dev Ops, ServiceNow