41 Customer Service Representative I Jobs in Grand Rapids, MI
Amynta Group is Hiring a Customer Service Representative I Near Grand Rapids, MI
- ESSENTIAL JOB FUNCTIONS:May serve as a lead to new-hires or other staff, which includes providing work direction and providing second level support for customers.Responds to standard questions and concerns from customers and follows-up with common questions to document the nature and status of the claim.Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents, and operational procedures.Processes routine or standard claims based the documentation and categorization of claims, informs customer of results, and closes out the claim as appropriate.Provides assistance to internal and external customers during the claim and general call center process; forwards calls to other team members, departments or supervisors as required.Utilizes databases, informs customers of claim status or outcome, and responds to questions and concerns.Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail, entering data, and running basic or standard reports.Performs other duties as assigned.EXPERIENCE REQUIREMENTS:Office or customer service experience is preferred.EDUCATIONAL REQUIREMENTS:High school graduate or equivalent education and experience. Post-secondary education is preferred.SKILL REQUIREMENTS:Applying basic office principles; Providing basic customer service;
- Following instructions and guidelines;
- Entering data;
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applicable applications;
- Communicating with co-workers to provide and receive direction.
WORK ENVIRONMENT:Professional office environment.PHYSICAL REQUIREMENTS:Positions in this class typically require: typing, talking, hearing, seeing and repetitive motions.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Job Summary
Full Time
Insurance
$37k-46k (estimate)
07/27/2024
09/25/2024
amyntagroup.com
NEW YORK, NY
1,000 - 3,000
2018
ROBERT GIAMMARCO
$50M - $200M
Insurance
Related Companies
About Amynta Group
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. This collection of professionals and firms provides warranty and services contracts for the automotive, consumer products and specialty equipment industries, among others, and administers niche workers' compensation and contractor liability coverage in the United States and Canada on behalf of multiple carriers.
The job skills required for Customer Service Representative I include Customer Service, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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