Product Support Representative

If you are looking for a position with a well-established, essential business, you have a desire to join a booming industry, this may be the opportunity for you!

Anago Franchising, Inc., a nationally recognized franchised commercial cleaning company, has an immediate opening for a Product Support Representative, based out of our Corporate Headquarters in Pompano Beach, FL.

With over 45 Master Franchise locations across the U.S. and internationally, we are looking for a dedicated and enthusiastic professional to join our award-winning team.

Salary: $70,000/yr

Benefits Include:

• Generous employer contributions toward health and life insurance with starting costs at only $99/month
• Affordable vision and dental insurance available
• 6% match on 401K contributions after 6 months
• Great PTO policy and ability to earn up to 1 full month off based on tenure
• Paid holiday schedule
• Paid parental leave program
• Childcare assistance program
• Frequent company-sponsored events such as sporting events, BBQs, themed lunches
• Community volunteering opportunities
• Education assistance program
• Paid training

This is a full-time position and may be performed in the office or as a hybrid. Hours are Monday-Friday, 8:30 AM – 5:00 PM

The responsibilities include but are not limited to:

• Communicate with franchisees over the phone, in writing, and in person to gain an understanding of system concerns, identify the problem, and provide technical assistance, and solutions.
• Answers franchisees' technical questions regarding applications, equipment, products, services, operations, and system maintenance.
• Coordinates franchisees' service needs with other departments as required to ensure customer-centric focus.
• Troubleshoots and/or refers issues, recommendations, and enhancements of products or services to appropriate departments for investigation, resolution, and system enhancements.
• Proficient in developing, creating, training, interacting, and sometimes executing tasks or CRM routines for existing business owners.
• Experience creating, presenting, training, and tracking Standardized Operating Procedures.
• Resolve complaints about products and applications, and explain and demonstrate how to use our products or services correctly.
• Support the IT department through training and development of personnel.
• Highly Skilled in using, updating, and maintaining existing training materials, how-to guides, and service/operators’ manuals.
• Proficient project manager must be able to create, enhance, and maintain project management tracking software ultimately enhancing visibility into key company goals and KPIs.
• Participate in company training activities to improve overall work performance.
• Liaises between the IT Department and Operations.
• Potential for travel to franchised locations to perform inspections and training in various company products and applications.
• Perform other duties as assigned.

Skills/ Requirements

We are seeking an experienced, reliable, and task-orientated Product Support Representative . If you are a self-motivated professional, capable of managing their workload and prioritizing daily tasks in a fast-paced corporate environment, this role might be right for you!

The ideal candidate will exercise good judgment in a variety of situations, have strong written and verbal communication, administrative, and organizational skills, and be able to maintain a realistic balance among multiple priorities.

You also are:

• A fast learner with strong organizational skills that reflect your ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Highly versatile and resourceful team player, with the ability to be extremely effective independently.
• Forward-looking thinker actively seeks opportunities and proposes solutions.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
• Expert level of written and verbal communication skills
• Excellent attendance & punctuality
• Advanced in troubleshooting of systems.
• Proficient in Microsoft Suite (Word, Excel, and PowerPoint) and/or Google Workspace products
• Ability to work both independently and cooperatively.
• Ability to prioritize and work on several projects simultaneously.
• Ability to speak in front of groups and with individuals using strong grammar and communication skills.
• Ability to solve technical problems and at times with limited resources.
• Ability to interpret work instructions furnished in written, oral, diagram, or schedule form.

About Us:

We are considered leaders in the commercial cleaning space, and we continue to grow. We’ve got a culture focused on open feedback, constant collaboration, and continuous learning... and our people love it! Anago Cleaning Systems is an over 30-year-old, family-owned, internationally recognized commercial cleaning franchising company. When it comes to striving for excellence, not only do we commit to client satisfaction, but employee satisfaction. We are driven by the people we are surrounded by each and every day.

We are proud to be an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.