Job Overview

Job Title: Patient Care Associate (PCA) (Medical Office Front Desk)

Location: Hamden, CT

About Anchor Health

Anchor Health is Connecticut’s leading health center focused on embracing and promoting the health and wellbeing of lesbian, gay, bisexual, transgender, queer, and gender nonconforming individuals through compassionate, comprehensive, and evidence-based care in a safe, welcoming, and affirming space. Established in 2016, Anchor Health now sees more than 2,800 patients across two full-service clinics and over 50% are transgender and gender nonconforming. Anchor Health’s services include primary and preventative care, Gender & Life-Affirming Medicine (GLAM), HIV prevention and treatment, comprehensive STI testing, behavioral health care, and more. It is health care for queer people by queer people.

Job Summary

The Patient Care Associate (PCA) provides integral support to Anchor Health and our patients. The PCA is often the first person that patients encounter and can assist with a wide array of tasks all serving to coordinate care for our patients. The PCA always strives to promote a holistic, empathetic, and safe environment for our patients.

General Duties

• Welcomes and greets patients or visitors to the department in a manner that is helpful and friendly.
• Directs patients or visitors to appropriate persons or departments.
• Answers calls in a courteous and timely manner, provides accurate information, and direct calls to appropriate staff.
• Accurately documents all telephone encounters.
• Assists patients with the registration process and fully registers patients in the electronic medical record.
• Reviews and responds to staff communications using the in-basket.
• Schedules patients in accordance with provider scheduling guidelines.
• Contacts patients on behalf of the clinical team and reschedules appointments as directed.
• Coordinates the disclosure of medical records in accordance with all guidelines and regulations.
• Maintains patient confidentiality in accordance with HIPAA laws.
• Confirms all patient appointments and demographics.
• Verifies insurance, collects co-payments/balances, and obtains required documents.
• Scans administrative and clinical documents into the electronic medical record (EMR) in accordance with guidelines.
• Assists with daily patient flow in areas as needed.
• Reviews incoming faxes and routes appropriately.
• Participates in LGTBQ community events.
• Maintains inventory of office supplies and coordinates order list as needed.
• Follows instructions of clinicians and assists with delegated tasks.

Minimum Requirements

• High School Diploma or GED.
• Experience working with the LGBTQ population and awareness of needs specific to this community group.
• Basic knowledge of Microsoft Office.
• Ability to maintain a professional composure and maintain a trauma-informed space.

Preferred Requirements

• Bilingual English/Spanish.
• Medical Office Experience.
• Experience working with an EMR, specifically, Epic.

Required Competencies

• Ability to work with different patient personalities.
• Ability to work with a diverse team and communicate effectively.
• Ability to de-escalate and maintain professional behavior.
• Excellent communication and customer service skills.
• Ability to organize work and follow instructions.
• Ability to document all patient encounters accurately and timely.

Equal Opportunity Policy

Anchor Health is an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity or expression, affectional or sexual orientation, age, disability, religion or belief, marital status, veteran status, English language proficiency, HIV status, or any other status protected by law, in all phases of employment. These phases include recruitment, advertisement for employment, hiring, placement, compensation, training, promotion, discipline, evaluation, commendations, termination, layoff, and other conditions of employment against any employee or job applicant.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Infectious Disease
• Internal Medicine
• Primary Care
• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• The majority of our patients are members of the LGBTQ community, why do you want to work with us and help serve this community?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Epic (or other EMR): 1 year (Required)

Work Location: In person