21 Service Desk Analyst Jobs in Indianapolis, IN
Anchor Point Technology Resources is Hiring a Service Desk Analyst Near Indianapolis, IN
A large local healthcare company is hiring a **3rd shift service desk analyst**
- This role requires weekends and onsite for 2/3 days a week.
- Hours are from noon to midnight
Job Responsibilities:
- Provide a fantastic customer service experience for every client who calls the Service Center for assistance
- Codeswitch customer/user jargon and industry terms understood by application analysts
- Respond to requests and effectively coordinate the execution of the Incident/Change/Problem processes
- Capture and document all details of an issue in the Service Management Portal
- Maintain technical expertise in the following areas:
- Microsoft Operating System technical navigation and support
- Microsoft Productivity Software (Office 365, Teams) technical navigation and support
- Network device troubleshooting (modem/router/laptop wireless NIC)
- Electronic Medical Record (EMR) technical navigation and support
- Other workplace services technologies as directed
- Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
- Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.
Background:
- 2-5 years of Face-to-face Customer Service experience, including retail
- Excellent verbal and written communication skills
- Experience in HR CSR role helpful but not required
- Familiarity with a wide variety of technologies
- Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)
- Electronic Medical Record documentation and ordering support (Epic)
- Workstation break/fix (PC and peripherals, mobile phone, patient vitals monitoring, printer)
- Education Requirements:
- Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment
- Technical certifications are preferred but not required
- 40 WPM
Job Summary
Full Time
$49k-60k (estimate)
06/28/2024
07/17/2024
anchorpointtr.com
DUBLIN, OH
100 - 200
Private
KERIN HOJNACKI
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
