Description

Job Summary: Responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets visitors in a prompt, courteous, and professional manner.

Primary Job Responsibilities:

1. Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate 
2. Facilitates patient flow and communicates delays with patients and clinical staff.
3. Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
4. Appropriately and courteously screens solicitors for relevance to organization needs.
5. Explains financial requirements to the patients or responsible parties and collects copays as required.
6. Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
7. Ability to cover other AOC locations.
8. Performs other duties as assigned.

Requirements

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Knowledge:

1. Knowledge of medical terminology and organization services.
2. Knowledge of basic math and modern office procedures.

Skills:

1. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. 
2. Ability to use spreadsheets and word processing software. 
3. Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
4. Adequate hearing to answer phone and speak with patients.
5. Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

1. Ability to works well under pressure with minimal supervision.
2. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
3. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.