About the role:

We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.

This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.

We Offer:

• Competitive Pay - An hourly rate of $17.00
• No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
• Paid time off
• Full time hours
• Fully paid training
• Health, Dental and Vision Insurance
• 401K plan with a guaranteed 3% annual company contribution
• Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.

Responsibilities & Duties:

• Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
• Complete initial trace work using online tools and verify customer information.
• Negotiate payment plans and terms with customers to resolve outstanding balances.
• Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
• Follow up on payment commitments and monitor payment arrangements to ensure compliance.
• Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
• Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
• Provide regular reports on collection activities and account statuses to management.
• Deliver professional and courteous customer service.
• Participate in training programs. 

Qualifications and Skills:

• A minimum of two years’ collections and customer service experience is required.
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Fully bilingual in Spanish is a strong asset.
• Expertise working within the Net Suite CRM is also a strong asset
• Strong negotiation, persuasion, and conflict resolution skills.
• Strong problem-solving abilities and a strong attention to detail.
• Lead by example through positive communication, professional overall demeanor, and time and attendance
• Able to accept feedback and implement those changes.
• Highly organized, able to self-prioritize work and have great time management skills.
• Ability to work and produce in a fast-paced environment. 
• Proficient computer skills including e-mail, internet, Word, and Excel.

• To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.