Special Considerations:

Candidates must be able to learn complex security compliance programs and learn to hire and schedule officers, conduct training, identify non-compliance, and initiate corrective actions while controlling labor costs and meeting profitability targets.

Job Summary:

The General Security Manager provides leadership and direction to Account Managers, site supervisors and field officers for multiple commercial and sports & entertainment client sites within their area of responsibility. Regularly coordinates with clients and Andy Frain management to ensure adequate security staffing coverage and compliance with all client requirements. Responsible for day-to-day management of Account Managers, Supervisors, Security Officers, hiring and on-site training of new hires as well as performing on-going training and quality initiatives for existing staff. Assesses skills of staff and works to ensure proper staff assignments.

Responsibilities: All responsibilities are to be carried out in an honest, ethical and professional manner and in accordance with client and/or Andy Frain policies and procedures. Responsibilities may vary from location to location but will typically consist of the following:

· Meets regularly with Andy Frain Regional Director to proactively ensure all client requirements are being met and maintaining appropriate security post coverage.

· Make daily inspections of client locations. Ensure security officers are on post, in proper uniform and following post orders.

· Oversees, coordinates, and participates in the recruitment, selection, training, development and retention of high caliber employees in accordance with applicable law and Andy Frain policy.

· Prepares and coordinates security officer staffing schedules. Acts to ensure client requirements are met while controlling labor costs.

· Coordinates alternate staffing coverage in the event scheduled security officers call out. Stands post if needed in emergency situations to ensure coverage.

· Ensures maintenance and submittal of weekly payroll records.

· Responsible for orientation and training of Security Officers and other personnel.

· Oversight in developing Post Orders and best practices for each assigned position within a designated account

· Coaches employees and administers disciplinary actions as necessary and in accordance applicable laws and Andy Frain policy.

· Intervenes, when necessary, in resolving personnel problems and guides counseling of Security Supervisors and Officers.

· Ensures the efficient, effective and compliant operations of all designated Accounts.

· Acts as readily available resource to client(s) Security Staff and Security Supervisors in the area of operations.

Knowledge, Skills and Abilities:

The following knowledge, skills and abilities may be demonstrated through experience, training or testing.

· Must meet and continue to meet Andy Frain employment standards.

· Must be able to see, hear, speak and write clearly.

· Knowledge of business operations management and human resources administration.

· Use of personal computer and spreadsheet software.

· Ability to synthesize business/ financial data and develop solutions.

· Planning, organizational, and leadership skills.

· Oral and written communication skills.

· Strong customer service and service delivery orientation.

· Ability to interact effectively at various social levels and across diverse cultures.

· Ability to be an effective leader and member of teams.

· Ability to take initiative and achieve result.

· Knowledge of security operations and procedures.

· Knowledge of public safety priorities and limitations on authority.

· Knowledge of safe work practices.

· Knowledge of emergency policies and procedures.

· Ability to maintain professionalism in unusual or difficult circumstances.

· Ability to quickly assess and handle difficult and hostile situations.

· Ability to adapt to change in procedures, locations, and the organization.

· Must possess strong interpersonal and customer service skills.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Memphis, TN 38118 (Required)

Ability to Relocate:

• Memphis, TN 38118: Relocate before starting work (Required)

Work Location: Hybrid remote in Memphis, TN 38118