IMMEDIATE SUPERVISOR: Rental Manager

BASIC FUNCTION: Respond to customers’ needs, answer telephone inquiries, and demonstrate product knowledge. Operate retail and rental software. Load/unload tools and equipment. Maintain a clean, organized, and safe store.

RESPONSIBILITIES:

• Provides the highest possible level of service to all customers with the main objective of serving our customers.
• Interacts in a positive manner with customers in person and on the telephone. Assists with questions regarding merchandise, location of merchandise in-store, pricing, and promotions.
• Ask customers questions to determine their rental needs and recommend proper equipment. Provides customers with information on additional items related to purchases made, i.e., upselling and add-on sales.
• Prepare rental forms and contracts by obtaining customer signatures and other information as required.
• Explain rental fees and provide information about rented items such as the operation of equipment and safety features.
• Schedule equipment delivery, and pickups, and assist customers with the loading and unloading of equipment when necessary.
• Daily audits of open contracts and call overdue rentals.
• Resolve customer problems and answer questions.
• Process retail and equipment sales and returns.
• Clean showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked, and clean.
• Basic repair and maintenance of power tools.
• Comply with government safety requirements, regulations, and security in the store.
• Answers telephone inquiries pleasantly and promptly.
• Maintains up-to-date knowledge of rental equipment, products sold, product usage, product prices, and new products on the market.
• Listens to a customer’s complaint with the objective of solving the problem.
• Complies with Company procedures on sales transactions, paperwork, refunds, credit memos, etc.
• complies with government safety requirements, regulations, and security in the store.
• Accepts returned merchandise by verifying documents and merchandise.
• Coordinates with receiving/warehouse to restock returned merchandise.
• Locates, orders, and follows up on special order items.
• Must understand and use proper cash handling techniques.
• Maintains stock, displays, and housekeeping for assigned areas.
• Complies with dress code specified by Company policy.
• Assists Rental Manager and other employees as needed.
• Attends and participates in all company-sponsored training programs as required.
• Promotes team concept.
• Assist with any other duties as required.

EDUCATION, SKILLS, AND REQUIREMENT:

• High school diploma or general education degree (GED)
• Valid driver’s license and satisfactory record.
• Customer service aptitude and strong telephone skills.
• Computer and software proficiency.
• Basic understanding of small engines, power tools, and the trades.
• Rental, equipment, inside sales, customer service, dispatcher, construction, or similar roles preferred.

SKILLS, KNOWLEDGE & ABILITIES:

• Reasonable computer proficiency, and experience with Epicor Eagle is a plus.
• Ability to do math, read orders, follow instructions, and complete forms.
• Ability to apply concepts of basic algebra and geometry.
• Ability to communicate with customers, other employees, and supervisors using verbal and legible written skills.
• Ability to effectively analyze and prioritize daily job demands.

PHYSICAL DEMANDS:

• Ability to stand for up to 4 hours at a time.
• Ability to lift and/or move up to 100 pounds safely.
• Reach over head to grasp materials.
• Bend, stoop, or squat to floor level on a repetitive basis.
• Manual dexterity

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:

• Occasional exposure to the elements and extreme temperatures.
• Occasional exposure to bright lights, loud noise, dust, gas, and/or fumes.
• Work with mechanical equipment daily.
• Occasionally work outside in various weather conditions.

ADDITIONAL INFO:

• A Pre-Hired (WA State Standards) Drug Test is Required

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Do you currently live on the Olympic Peninsula?

Experience:

• Point of Sale: 1 year (Preferred)
• Retail Sales: 1 year (Preferred)
• Small Engine Repair: 1 year (Preferred)

Work Location: In person