4 Director Customer Satisfaction & Net Promoter Score Jobs in New York, NY
SORT BY
A
A
A
1
Director Customer Satisfaction & Net Promoter Score
$163k-215k (estimate)
Full Time | Consumer Services
3 Days Ago
Anheuser-Busch is Hiring a Director Customer Satisfaction & Net Promoter Score Near New York, NY
Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?SALARY: $151,200-$179,550, bonus and long-term incentive eligible
COMPANY:Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That’s right, over 100 of America’s most loved brands, to be exact. But there’s so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
ROLE SUMMARY:The NPS and Satisfaction director will report into and partner with the Senior Director for BEES Online Journey to develop an end-to-end strategy for measuring and improving BEES Customer Happiness.
This role will leverage sources of customer satisfaction and service data to identify problems in the BEES online and offline experience. The Director of NPS and Satisfaction will build a community of satisfaction leaders across Anheuser Busch and Independent Wholesalers to highlight problems and work with partners on action plans to resolve.
JOB RESPONSIBILITIES:
BENEFITS:
COMPANY:Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That’s right, over 100 of America’s most loved brands, to be exact. But there’s so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
ROLE SUMMARY:The NPS and Satisfaction director will report into and partner with the Senior Director for BEES Online Journey to develop an end-to-end strategy for measuring and improving BEES Customer Happiness.
This role will leverage sources of customer satisfaction and service data to identify problems in the BEES online and offline experience. The Director of NPS and Satisfaction will build a community of satisfaction leaders across Anheuser Busch and Independent Wholesalers to highlight problems and work with partners on action plans to resolve.
JOB RESPONSIBILITIES:
- Lead end to end integration of Medallia platform with our customer engagement platform Braze
- Project management of product and engineering work on data pipelines for Satisfaction data
- Develop reporting and dashboarding capabilities for sources of satisfaction data, such as Rate My Delivery, Rate My Service, Net Promoter Score Survey, etc…
- Define and measure B2B Customer Satisfaction using NPS, Support Center, Logistics and other data. Engage partners on action plans to improve satisfaction.
- Build toolkits to engage and drive implementation of best practices to improve CSAT and service level.
- 5-7 years of Customer Satisfaction of Support Experience
- Bachelors degree required
- Experience leading cross functional teams to drive organizational behavior change, using data to drive impact. Experience with Medallia and Braze preferred.
- Highly organized (preferable if familiar with project management software (e.g. JIRA, Monday)
- Skilled at holding third parties and internal / external counterparts accountable.
- Familiarity with three tier system preferred
- Some travel required, 25-50%.
BENEFITS:
- Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts
- Life Insurance and Disability Income Protection
- Generous Parental Leave and FMLA policies
- 401(k) Retirement Savings options with a company matching contribution
- Chance to work in a fast-paced environment among a company of owners
- Free Beer!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$163k-215k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/29/2024
WEBSITE
anheuser-busch.com
HEADQUARTERS
EUGENE, OR
SIZE
15,000 - 50,000
FOUNDED
1852
TYPE
Private
CEO
GARY L COOK
REVENUE
$3B - $5B
INDUSTRY
Consumer Services
Related Companies
About Anheuser-Busch
Anheuser-Busch is a brewing company that engages in the production, processing, packaging and distribution of beers.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
