The Role

The Host / Hostess is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs, supporting leadership and ensuring guest reservations are honored, walk-ins sat whenever possible, hotel guests and VIPs sat.

Ensure service standards are complied with and that all guest needs are taken care of with clear, genuine communication and flawless execution.

Responsibilities

• Provide excellent, friendly, and professional service to internal and external guests in all interactions.
• Uphold and promote the hotel culture throughout the business.
• Ensure cleanliness and safety of work area, following opening and closing procedures.
• Manage bar tabs, table transfers, and uphold cash / credit handling procedures.
• Up-sell food and beverage menu items.
• Demonstrate working knowledge of alcoholic beverages and maintain awareness of menu items.
• Check identification for age verification when necessary.
• Communicate effectively with restaurant management and team members.
• Maintain knowledge of dining room layout, reservation procedures, house count, and department policies.
• Attend to guest needs, handle complaints professionally, and maintain confidentiality while promoting positive guest relations.

Ideal Candidate

• Candidate has good problem solving skills.
• Excellent time management and multi-tasking skills.
• Candidate works well in a team environment..
• Candidate has excellent interpersonal, communication and people skills.
• Works with professionalism and is self-driven.
• Has a passion for hospitality, service, food and beverage.

Requirements & Experience

• Proficient in bar / restaurant operations with comprehensive knowledge of internal departments.
• Maintain high personal appearance and hygiene standards consistently.
• Flexible schedule availability, including weekends, holidays, and late hours.
• Punctual and reliable in reporting to work as scheduled.
• Capable of prolonged standing / walking; adheres to a guest-responsive culture for exceptional service.
• Utilize up-selling techniques to exceed guest expectations and boost revenue.
• Possess excellent organizational, interpersonal, and communication skills; maintain a positive and professional demeanor consistently.

Compensation & Benefits

• Competitive salary
• Professional development opportunities.
• An environment that encourages initiative, leadership, and continuous improvement.
• Working with highly talented people who are extremely passionate about their craft.
• Leadership & professional development growth opportunities.

Last updated : 2024-06-28