257 Desktop Support Specialist Jobs in New York, NY
Anone Inc. is Hiring a Desktop Support Specialist Near New York, NY
We are looking for a Service Desk Analyst to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
salary range: 37,440$ to 45,760$
!00% onsite
downtown
Possibility of W2 or W9
- Self-motivating, proactive and a team player
- Able to operate effectively in a team environment with both technical and non-technical team members
- Effective communication with excellent probing skills
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment
- Working knowledge of ITIL methodologies, such as Incident,Request& Problem management
- Working technical knowledge of current protocols, operating systems, and standards.
- Knowledge of all software applications used within the organization
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately andholding accountability.
- Able to operate within customer standard operating procedures
- Hardware knowledge for Desktop & Laptop
- Knowledge in Office 365
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
Job Summary
Full Time
$58k-73k (estimate)
05/18/2024
07/21/2024
The job skills required for Desktop Support Specialist include Troubleshooting, Problem Solving, Networking, Desktop Support, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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