Are you a Customer Service Representative with experience in the Animal Health Market?

Do you live in the Ocala, FL area?

If so, come work for us!

Responsibilities include:

* Assist our internal and external customers and sales representatives with order entry with professionalism, skill, and expediency

* Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

* Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

* Identify customer requirements and expectations in order to recommend specific products and/or solutions.

* Maintain accurate customer and territory records, facility records, and document all customer interaction.

* Generation of reports

* Monitor scheduled shipment dates to ensure timely delivery.

* Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

* Gain understanding of and adhere to Accounts Receivables policies and practices.

* Multitask and work within multiple computer systems and communication platforms simultaneously.

* Maintain a current knowledge of company products, policies and procedures

* May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

* The Customer Service Representative may perform other duties as assigned.

Required Qualifications

* High School Degree or equivalent

* Exceptional customer service and organizational skills

* Accuracy and strong attention to detail

* Effective verbal, written, and interpersonal communication skills

* General computer proficiency including knowledge of MS Office

Preferred Qualifications

* Associate's Degree or equivalent combination of education and experience.

* Proficiency in SAP or related ERP