Do you enjoy working in customer support and helping others?

If so, we have the job for you!

MAP Communications is accepting applications in our call center for Full Time Bilingual inbound Call Center Agents. We are looking for motivated and performance-driven people.

More importantly, we are looking for the RIGHT people to fill these unique and important positions.

In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy!

This is an in office p osition.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary.

You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs.

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have :

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Must be fluent in Spanish and English

Our benefits for Full Time Employees include :

• Employee Stock Ownership
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation : $18 / Hour with Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift.

Compensation without perfect attendance is $14 / Hour.

Shifts Offered :

• Full Time - 40 hours per week, 10 hour shifts
• Afternoon and evening availability
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Don't miss out on this opportunity - Apply Today!

Job Posted by ApplicantPro

Last updated : 2024-06-07