Job Objective:

Under the director of the Director of Volunteer Services (DVS), assist the DVS with eh management of the gift shops and maintaining financial records.

Essential Duties and Responsibilities:

• Volunteer Management
• • Maintains daily and weekly schedules of Volunteers to ensure the shops are open and volunteers are communicating time-off needs, along with the Volunteer Coordinators.
  • Trains and retains gift shop volunteers on policies and procedures
  • Helps DVS create and maintain training manual, competency forms, and service descriptions
  • Assists DVS complete annual competencies and evaluations on all gift shop volunteers
  • Effectively works with diversity of volunteers
  • Demonstrates knowledge regarding special needs and behaviors of age specific groups.
  • Participates in age specific and cultural diversity educational training programs
• Financial reconciliation and reporting
• • Reconcile the daily cashier deposits
  • Reconcile the daily deposits
  • Maintain safe and change boxes balances and reporting
  • Prepares and maintains all financial records of the gift shops. Prepares sales reports, expense reports, inventory reports and stock rotation reports
  • Follows all hospital policies regarding the handling and movement of money
• Retail Store Management
• • Helps the DVS purchase merchandise and track sales of products
  • Rotates stock and reorders as necessary with proper approvals
  • Ensures a safe, clean, high quality environment
  • Maintains excellent customer and volunteer relationships
  • Handles phone inquiries from staff, visitors and volunteers
  • Attends seminars, gift shows, and conventions relating to gift shops. As assigned by DVS
  • Assists the DVS with product pricing, displaying, sales, sales promotions, and rotation of product
  • Assists DVS create gift shop policies and procedures.
  • Manages the annual schedule of Vendors sales, manages conference room availability and that vendors have completed required documentation.

Non-Essential Duties:

• Distribute mail, answer phones, handle front office in the absence of the Volunteer Coordinators

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of purchasing department practices and procedures.
• Knowledge of office practices and procedures.

Skills

• Demonstrated Clerical skills related to front office activities.
• Demonstrated experience with Point of Sale System, and cash register system.
• Demonstrated experience with Inventory and product pricing.
• Experience with merchandising and displays.
  • Demonstrated financial understanding of Profit / Loss statements.
  • Demonstrated interpersonal and strong communication skills.
  • Demonstrated skills in building and leading effective teams from recruiting and retention.
  • Demonstrated proficient Computer skills and a working knowledge of Microsoft Office products including Word, Excel, Publisher, Access, and Power Point.

Abilities

• Demonstrated ability to work independently.
• Efficient planning, organizational and time management skills.
• Ability to supervise a variety of people from different backgrounds
  • Ability to work independently without supervision.
  • Ability to use a computer for communication, record keeping, financial management and
  • Ability to meet deadlines, delegate tasks, and follow-up.
  • Ability to effectively identify, analyze and solve problems and successfully handle conflict resolution.
  • Ability to organize, plan, and implement multi-faceted work-loads with minimum supervision and as a management team member.
• Ability to use 10-key calculator and reconcile daily monies.

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability

Action Oriented

Customer Focused

Compassion

Effective Communication

Teamwork

Ethics & Values

Integrity & Trust

Education and Experience:

Education

• High school diploma or equivalent. Some coursework in business related field is preferred.
• Must be available to work various hours, days, and holidays.

Experience

• One to three years prior retail management experience in a specialty retail environment is required
• A minimum of one year managing volunteers is required
• Experience with multi-store management preferred

Required Licensure and/or Certifications:

• None

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors

Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible corporate compliance issue

Physical Requirements and Working Conditions:

• Requires standing and walking for the majority of the shift
• Requires lifting, moving, rearranging weights up to 50 lbs.
• Requires walking between buildings and moving merchandise back and forth.
• Requires moving merchandise from where house to both shops.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education

• High school diploma or equivalent. Some coursework in business related field is preferred.
• Must be available to work various hours, days, and holidays.

Experience

• One to three years prior retail management experience in a specialty retail environment is required
• A minimum of one year managing volunteers is required
• Experience with multi-store management preferred

Required Licensure and/or Certifications:

• None