Job Objective :

Responsible for Intake area processing. Assists in all office and clerical needs, as assigned.

Duties and Responsibilities :

• Intake
• Responsible for communication between disciplines, patients, physicians, etc.
• Assists with clinical scheduling process.
• Facilitates requests for Durable Medical Equipment and / or supplies.
• Responsible for coordination of Referral / Admission process.
• Maintains current patient roster.
• Process / track ongoing authorization requests.
• Assist with auditing of patient charts.
• Customer Service
• Develops relationships with referral sources, physicians and outside vendors.
• Primary contact for home health patients.
• Performs patient satisfaction follow-up phone calls.
• Represents department at designated community events in coordination with AVH Marketing department.

Non-Essential Duties :

• Faxing / Photocopy and other clerical duties as it relates to the position.
• Participates in agency and hospital committees as appropriate.
• Participates in orientation and education of other personnel.
• Participates in Quality Improvement (QAPI) process and PI committees.
• Practices excellent phone etiquette when representing AV Home Care.
• Other clerical duties as assigned and as it relates to position.

Knowledge, Skills and Abilities :

Knowledge

• Knowledge and ability to perform clerical duties.
• Thorough knowledge of Agency’s policies, procedures and practices.

Skills

• Strong oral and written communication skills.
• Critical thinking skills.
• Detail oriented.
• Computer skills required.

Abilities

• Organization must demonstrate basic ability to organize work flow appropriately.
• Ability to multi-task and prioritize workflow appropriately.
• Must have good communication skills and have the ability to connect with patients, families and field staff in a kind and compassionate way.
• Ability to project and maintain professionalism in all aspects of patient’s care
• Ability to function independently seeking assistance when appropriate
• Ability to communicate with physicians and all other members of health care team.
• Ability to understand basic Home Health regulations and financial impact of care being provided.

AVH Values : All AVH employees will effectively demonstrate these values :

• Patients Come First We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience :

Education

High School Diploma

Experience

• At least 1 year recent relevant secretarial experience in an acute hospital or clinic setting.
• Home Health experience preferred.

Required Licensure and / or Certifications :

Maintains a valid California driver’s license and evidence of current auto insurance.

AVH Conduct / Compliance Expectations :

• Ability to adhere with AVH Absenteeism and Tardiness Policy
• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette / standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate JCAHO requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient / customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct

Physical Requirements and Working Conditions :

• Must meet job physical standards : vision, hearing, and manual dexterity, ability to walk and meet lifting requirements.
• Must be able to tolerate repetitive hand and arm movements
• Able to lift and / or carry up to 10 pounds

A detailed description of the physical requirements of this job is maintained in the Employee Health Department .

NOTE : THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB.

THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education and Experience :

Education

High School Diploma

Experience

• At least 1 year recent relevant secretarial experience in an acute hospital or clinic setting.
• Home Health experience preferred.

Required Licensure and / or Certifications :

• Maintains a valid California driver’s license and evidence of current auto insurance.

Last updated : 2024-06-15