BENEFICIARY SERVICES REPRESENTATIVE (PEBLO)

Nellis AFB

AAI is actively looking for a Beneficiary Services Representative (PEBLO). This individual serves as the

Physical Evaluation Board Liaison Officer (PEBLO) for the medical treatment facility (MTF) and its

geographic area of responsibility. Provides Disability Evaluation System (DES) guidance in accordance

with established DoD guidelines, data collection, medical coordination, Service member / commander / stakeholder advising, and procedural work related to Medical Evaluation Board (MEB) processing and Temporary Disability Retired List (TDRL) reevaluations in accordance with applicable instructions, regulations and directives.

Liaison support is provided to active duty and Reserve Component (RC) members (Air Force Reserve Component (AFRC) and Air National Guard (ANG)) and commanders on program requirements, military benefits, legal rights, and the appeals process.

Coordinates Aeromedical evacuation or other patient travel requirements, fitness for duty determinations, line of duty (LOD) and other program requirements related to the DES.

Provides Physical Evaluation Board (PEB) findings to service member and medical staff. Tracks each DES case from referral to final

disposition. Guides the Service member throughout the DES process.

RESPONSIBILITIES :

• Ability to plan, organize, and manage functions and staff within an MTF to meet program objects.
• Knowledge of the military healthcare organizational structure, major issues, policies, procedures and operations related to the management of the healthcare delivery systems.
• In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.
• Tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers.
• Effective interpersonal communication skills to effectively accomplish the IDES process.
• Master of oral and written communication and customer service principles, methods, practices and techniques analytic methods, to include using research tools and statistical analysis and, interpersonal relations practices.
• Ability to communicate effectively both orally and in writing to motivate, train, and work effectively with a diverse workforce.
• Must be able to draw realistic conclusions and recommend viable solutions.
• Ability to gather data from various sources, analyze data, statistical analysis, prepare statistical reports and recommendations for improvements.
• Skill in applying fact finding, analytical, and problem-solving methods and techniques.
• Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.
• Practical knowledge and understanding of the TRICARE program.

REQUIREMENTS :

• Education. Associate Degree in business administration, management or health care organizations from an accredited college or university.
• Experience. Two years’ experience as a PEBLO within the DoD military health system in the last 6 years; or five years’ experience working in a civilian disability program;

or two years’ experience as a VA Medical Service Coordinator (MSC).

PERFORMANCE OUTCOMES :

• Provides guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program of their rights, benefits, privileges, or obligations.
• Coordinates evaluation appointments; schedules follow-up appointments and appropriate referrals related to benefits.
• When the Service member is incapacitated or incompetent for pay purposes and unable to manage his / her own legal affairs, the PEBLO provides guidance and assists the legal next-of-kin on the Service member’s rights and benefits.
• Serves as a liaison between the Service member, their respective commander and a multi-disciplinary team of primary care managers, other appropriate health care professionals, medical care case managers, non-medical case managers (e.

g., Recovery Care Coordinators (RCC)), patient administration personnel, the Office of the

• Airmen’s Counsel (OAC), the PEB and the Military Department Wounded Warrior Program liaison or advocate.
• Receives and responds to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.
• Provides guidance on activities with appropriate points of contact throughout the Military
• Health System (MHS), the line of the Air Force agencies, (i.e. Military Personnel Flights,
• Comptroller, Air Force Personnel Center (AFPC), Transportation, Aeromedical Evacuation) and the Department of Veterans Affairs (i.

e. Veterans Benefits Administration VBA and Veterans Health Administration VHA ) to best meet the member’s needs for information or assistance.

Assists in preparing appeals, impartial medical reviews, rebuttals, and coordinates the assignment of Service member’s legal counsel.

UNIQUE MILITARY HEALTH CARE COMPUTER SYSTEMS / PROCEDURES :

• The AFMOA IDES support team will provide ongoing IDES training guidance.
• PEBLO training will include : Orientation training, on-the-job training, standardized DES annual refresher or continuing education and training to ensure PEBLOs remain current in their understanding and application of DES procedures.

Training will be accomplished via computer- based training, monthly DCS teleconference, and ongoing email communications.

May be required to travel to San Antonio for AFMS IDES training workshop at the Government’s discretion every two years.

• Training will be in accordance with Warrior Care Policy Training Standards and Performance Objectives Guidebook.
• Veteran Tracking Application training will be provided by the Veterans Benefits Administration (VBA / DoD Collaboration Team) via DCS training.
• Regulatory Guidance : DoDM 1332.18 Vol 1, Disability Evaluation System (DES) Manual : General Information and Legacy Disability Evaluation System (LDES) Time Standards, Enclosure 5,

DoDM 1332.18, Vol 2, Disability Evaluation System (DES) Manual : Integrated Disability

Evaluation System (IDES), Enclosure 4 and AFI 41-210, TRICARE Operations and Patient

Administration Functions, Section 4K Medical Evaluation of Service Members (SM) for

Continued Military Service.

About AAI :

AAI is focused on delivering outstanding services to the federal government. We have extensive

experience in the fields of cyber security, development, IT infrastructure, supply chain management and

other professional services such as system design and continuous improvement. AAI is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.

Fully qualified candidates are welcome to apply directly on our website at : https : / / aaionline.us / .

Our benefits include :

• Paid Federal Holidays.
• Robust Healthcare and Dental Insurance Options.
• 401a plan.
• 401k plan.
• Paid vacation and sick leave.
• Continuing education assistance.
• Short Term / Long Term Disability & Life Insurance.

Veterans are encouraged to apply

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices

on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual

orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce,

employees may in the future be required to provide evidence of COVID-19 vaccination or request and

receive approval for a medical or religious exemption.

Last updated : 2024-05-06