Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Dispatcher/Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Duties:

- Experience with FieldEdge is a plus

-Knowledge in Heating, Air Conditioning and/or Plumbing is a plus

- Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner

- Assist customers with scheduling appointments

- Collaborate with internal teams to address customer concerns and provide appropriate solutions

- Maintain accurate customer records and update information as needed

- Follow up with customers to ensure their needs are met and their expectations are exceeded

- Handle escalated customer complaints or issues with empathy and professionalism

Skills:

- Excellent communication skills, both verbal and written

- Proficient in using GPS systems and transportation management systems

- Strong problem-solving skills to analyze customer needs and provide effective solutions

- Ability to multitask and prioritize tasks in a fast-paced environment

- Detail-oriented with excellent organizational skills

- Exceptional phone etiquette and active listening skills

If you are a self-motivated individual who thrives in a customer-focused environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Shift:

• 8 hour shift

Work Location: In person