Overview : Anthony and Sons Bakery, a family-owned business renowned for its exceptional bakery products, is seeking a dedicated and enthusiastic Customer Service Representative.

This role involves handling customer inquiries, processing orders, and providing top-notch customer service to ensure a delightful experience for our customers.

Key Responsibilities :

• Customer Interaction :
• Answer incoming calls from customers regarding products, services, and orders.
• Respond to customer inquiries via email, and phone.
• Provide accurate information about product offerings, ingredients, and pricing.
• Order Processing :
• Take and process customer orders accurately and efficiently.
• Coordinate with the bakery and delivery teams to ensure timely and accurate order fulfillment.
• Handle special requests and customization of orders.
• Issue Resolution :
• Address and resolve customer complaints and issues promptly and professionally.
• Escalate complex issues to the Customer Service Supervisor when necessary.
• Follow up with customers to ensure satisfaction and resolution of their concerns.
• Administrative Duties :
• Maintain and update customer records and order information in the CRM system.
• Team Collaboration :
• Work closely with team to ensure a seamless customer experience.
Qualifications :
• Education :
• Education :
• High school diploma or equivalent required.
• Some college education preferred.
• Experience :
• Previous experience in a call center or customer service role, preferably in the food or retail industry.
• Familiarity with bakery products and services is a plus.
• Skills :
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in using computer systems, including CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Attributes :
• Customer-focused attitude with a passion for delivering exceptional service.
• Ability to remain calm and professional under pressure.
• Detail-oriented and highly organized.

Working Conditions :

• Office environment within the bakery.
• Full-time position with a rotating schedule.
• Weekend shifts are mandatory.
• Possibility of occasional overtime during peak seasons.

Benefits :

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on bakery products.
• Paid time off and holidays.
• Opportunities for career growth and development

PI241820031

Last updated : 2024-06-05