1 Manager of Customer Onboarding & Adoption Job in Oakland, CA
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Manager of Customer Onboarding & Adoption
$86k-116k (estimate)
Full Time
2 Months Ago
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Anza Renewables is Hiring a Manager of Customer Onboarding & Adoption Near Oakland, CA
About The CompanyAnza is combining data, technology and expertise to revolutionize the outdated, manual solar and storage procurement process. In 2021, driven by these inefficient procurement processes, increasing volatility in supply chains and the ever-present need to reduce solar and energy storage project costs, we saw both a market need and an opportunity to dramatically improve procurement outcomes. As a result, members of the Borrego team launched Anza. Anza is a procurement platform and service that offers our customers a way to compare many options instantly and then select the highest-value solar and storage products for their projects. Our vision is to be the place the solar and storage industry goes to rapidly make optimal design and procurement decisions.
At Anza, we don’t accept the status quo. We are driven by a culture of teamwork, a growth mindset and continuous improvement as we pursue our mission to accelerate the adoption of renewable energy. We have surpassed our growth goals since inception and are looking forward to continuing to build a great team and platform. We believe in having an ownership company culture, so we have implemented an attractive equity program. Join us!
About The RoleAnza is launching a new subscription software product for solar developers and independent power producers (IPPs) to rapidly access and compare products with accurate technical details and relevant, negotiated pricing data. Having established a strong business leveraging our data and technology platform to deliver a procurement optimization service, we are now making that data and technology available for teams to leverage on their own.
To ensure that our product launch is successful, we are seeking to build a robust customer success program designed to guide the customer onboarding and adoption of Anza’s software platform, and we’re seeking an energetic, emerging leader to help build that program.
In this role, you’ll collaborate closely with Anza’s go-to-market leadership team and existing customer success and operations teams to ensure we delight our software customers. To succeed in this role, you’ll be equally at home in front of our customers and behind the scenes, building out the team and Anza’s capabilities to successfully grow. You’ll bring perspective and experience from prior software customer onboarding and adoption roles, and you’ll enjoy learning from our existing customer engagement to forge a new type of Anza customer experience.
Position responsibilities include, but are not limited to, the following:
Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.
A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.
At Anza, we don’t accept the status quo. We are driven by a culture of teamwork, a growth mindset and continuous improvement as we pursue our mission to accelerate the adoption of renewable energy. We have surpassed our growth goals since inception and are looking forward to continuing to build a great team and platform. We believe in having an ownership company culture, so we have implemented an attractive equity program. Join us!
About The RoleAnza is launching a new subscription software product for solar developers and independent power producers (IPPs) to rapidly access and compare products with accurate technical details and relevant, negotiated pricing data. Having established a strong business leveraging our data and technology platform to deliver a procurement optimization service, we are now making that data and technology available for teams to leverage on their own.
To ensure that our product launch is successful, we are seeking to build a robust customer success program designed to guide the customer onboarding and adoption of Anza’s software platform, and we’re seeking an energetic, emerging leader to help build that program.
In this role, you’ll collaborate closely with Anza’s go-to-market leadership team and existing customer success and operations teams to ensure we delight our software customers. To succeed in this role, you’ll be equally at home in front of our customers and behind the scenes, building out the team and Anza’s capabilities to successfully grow. You’ll bring perspective and experience from prior software customer onboarding and adoption roles, and you’ll enjoy learning from our existing customer engagement to forge a new type of Anza customer experience.
Position responsibilities include, but are not limited to, the following:
- Define a best-in-class approach to customer onboarding for Anza’s subscription software customers
- Lead onboarding for the first adopters of our software platform
- Hire and develop a team dedicated to ensuring successful customer onboarding and adoption
- Define and manage key performance metrics for customer adoption of Anza’s procurement intelligence software platform
- Experience (3-5 years) in customer onboarding and adoption of software-as-a-service tools
- Proficiency with leading onboarding and training programs through multiple channels (live customer meetings, webinars, recorded and written training)
- Demonstrated ability to design and implement new processes or programs, ideally within a growing organization
- Experience within the renewable energy or utility industry preferred
Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.
A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.
Job Summary
JOB TYPE
Full Time
SALARY
$86k-116k (estimate)
POST DATE
07/22/2024
EXPIRATION DATE
08/17/2024
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