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Service Manager
AOG Living Memphis, TN
$87k-113k (estimate)
Full Time 2 Months Ago
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AOG Living is Hiring a Service Manager Near Memphis, TN

Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Maintenance Supervisor oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.Job SummaryAlong with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Maintenance Supervisor oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
REPORTS TO: Community Manager and Regional Maintenance Supervisor
SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.
Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Under direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
  • Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
  • Coordinate, schedule and prepare vacant apartment units for move-in.
  • Coordinate and schedule appropriate safety and skills training for maintenance employees.
  • Identify and correct hazardous property conditions that could place the property in a liable position.
  • Ordering supplies and managing maintenance budget.
  • Coordinate, schedule, and perform preventative maintenance on equipment and units.
Required Education And Training DEGREES AND DIPLOMAS
  • High school diploma or equivalent.
  • Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
Knowledge, Skills, And Abilities
  • Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make-ready.
  • Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
  • Must be able to apply common sense and understanding to carry out instructions and plans.
  • Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
  • Must be able to read and write in English to read diagrams, meters, instructions, write report, etc.
  • Proficiency in using property management software(s) and Microsoft Office.
  • Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
  • Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
  • Must supply own hand tools.
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
  • EPA Section 608 (HVAC/Freon Recovery certification) required.
  • Certifications/Permits required City or State to perform job responsibilities required.
  • Training in boiler repair, plumbing and mold detection/resolution required.
  • Certified Apartment Maintenance Technician (CAMT) preferred.
  • Certified Pool Operator (CPO) required.

Job Summary

JOB TYPE

Full Time

SALARY

$87k-113k (estimate)

POST DATE

07/13/2024

EXPIRATION DATE

08/25/2024

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The job skills required for Service Manager include HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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