Position: Administrative Support Specialist

Location: 100% Remote - EST hours

Rate: Negotiable Based on Experience

Duration: 5-month contract

Administrative Support Specialist

Position Description:

We are seeking an experienced Administrative Support Specialist to join our team for a large-scale Epic Electronic Health Record (EHR) implementation. The successful candidate will be responsible for providing comprehensive administrative support to our Epic EHR training program, with a focus on Workday Learning Management System (LMS) and training scheduling processes. You will play a crucial role in ensuring the success of our training program and supporting end users in their learning journey.

Key Responsibilities:

Workday LMS Management:

• Efficiently manage and maintain the Workday Learning Management System (LMS) to ensure smooth enrollment, tracking, and reporting of training activities.
• Troubleshoot any technical issues related to the LMS and escalate to the appropriate teams if necessary.

Training Scheduling:

• Collaborate with training coordinators and subject matter experts to schedule training sessions and ensure resources are allocated appropriately.
• Maintain an up-to-date training calendar and communicate schedules to relevant stakeholders.

End User Support:

• Provide prompt and accurate responses to end user questions related to training, course materials, and scheduling.
• Utilize excellent problem-solving skills to address user inquiries, escalating complex issues as needed.

Training Materials and Documentation:

• Assist in the development and distribution of training materials, such as user guides and course materials.
• Maintain a centralized repository of training documentation and ensure it is easily accessible to trainees.

Data Management:

• Collect and analyze data related to training completion, feedback, and user performance, providing regular reports and insights to the training team.

Coordination and Communication:

• Collaborate with trainers, managers, and other stakeholders to ensure training activities are well-coordinated and aligned with the project goals.
• Facilitate effective communication between various teams involved in the training program.

Administrative Tasks:

• Assist in administrative tasks, including managing training room bookings, preparing training materials, and handling other logistical and support needs.

Workday reporting:

• Assist in creating Workday training reports for managers and department leaders.

Required Skills:

• Bachelor's degree or equivalent work experience.
• Proficiency in using Workday LMS
• Excellent problem-solving skills and the ability to resolve end user queries.
• Strong organizational and communication skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Prior experience in supporting large-scale Epic implementation projects.
• Knowledge of healthcare industry standards and practices is an advantage.

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.